Our knowledge-base contains content and resources to help you make the most out of your software. You need to be logged in to view this content.
Knowledge Base Categories
- Accounting (34)
- Accounts Payable (1)
- Accounts Receivable (26)
- QuickBooks (1)
- Renewal Billing (2)
- Advanced Features (49)
- Backups (11)
- Counter Operation (80)
- Customer (5)
- Errors (12)
- File Maintenance (15)
- Hardware (22)
- Printing (9)
- IAUA (3)
- Informative (30)
- Installation Issues (18)
- Internal Only (1)
- Main (6)
- Parameters / Codes (2)
- Preventative Maintenance (2)
- Pricing / Rate Calculation (1)
- Report Writer (2)
- ReportShare (264)
- Advanced Module Reports (11)
- ARA Cost of Doing Business (4)
- Codes Setup Reports (45)
- Counter Reports (74)
- Customer Reports (58)
- Fixed Asset Reports (28)
- Rental Class Reports (20)
- Revenue Reports (3)
- Sales Item Reports (22)
- System Performance (2)
- Time Card (1)
- Tips & Tricks (9)
- Troubleshooting Hardware (2)
- Troubleshooting Software (3)
- Upgrades – Software (16)
- User Manuals (20)
- Counter Manual (7)
- Customer Manual (1)
- Rental Class (2)
- Sales Items (2)
- Videos – How To (109)
- Accounting Videos and Shorts (5)
- Counter Shorts (17)
- Counter Videos (19)
- Customer Shorts (4)
- Customer Videos (8)
- Document Center (1)
- End of Year Procedures (1)
- Miscellaneous (10)
- Miscellaneous Shorts (6)
- Module Shorts (3)
- Modules (13)
- New Counter Staff Training (1)
- Rental Items (2)
- Reports (7)
- Sales (2)
- Sales Item Shorts (2)
- Taxes (6)
- Webinar Recordings (3)
- Warranty (1)
- Work Order (3)
Knowledge Base Articles
Chris created this video for one of our Clients, but it can be a learning tool for everyone. Take a look and learn how to add new venues for party delivery.
This will be particularly important for any of our Clients who must pay taxes based on the delivery address.
Why are there so many places for an email address in a Customer record? Which one does Alert use?
Watch as Chris explains this email mystery. Different processes, pull different email addresses. Find out which you need, and which you can skip.
The ‘Alert Shorts!’ video below will walk you through deleting a payment or credit memo from the back office which was added today.
Previous
Next
Enjoy our Purchase Order video from the 2019 IAUA. https://vimeo.com/667473437/89740ca2b4
January 18, 2022
If you are looking for an option that stops most current credit card fraud, Alert offers a feature that requires the verification of the last four digits of a swiped or chip reader card. If the two entries don’t match, you will receive a screen notification.
The easiest way to do a refund, it to create a Credit Ticket.
January 14, 2022
One common use for this feature, is to apply a credit memo to either a debit memo, or closed invoice.
define string cat=parameter/prompt=”Sales Item Category: “/uppercase define date begin_dt=parameter/prompt=”Beginning Sales Date: ” define date end_dt=parameter/prompt=” Ending Sales Date: ” where (sl_main:sl_category= cat or cat = “#A”) and cr_main:cr_in_due_date>=begin_dt and cr_main:cr_in_due_date<=end_dt and cr_contract_closed= “Y” list/title=”Sales by Category”/nobanner/domain = “cr_sales” cr_main:cr_contract cs_main:cs_name/heading=”CUSTOMER NAME”/duplicate cr_sales:sl_mfg_cat_no sl_name_t:sl_name/heading=”ITEM DESCRIPTION”/duplicate sl_main:sl_category/heading=”CATEGORY”/duplicate cr_main:cr_in_due_date/heading=”SALE-DATE”/mask=”MM/DD/YY”/duplicate cr_sales:cr_sl_quantity/width=10/nocommas/heading=”QUANTITY” cr_sl_ext_amt_net/heading=”ITEM-TOTAL-$$” cr_totls:cr_ticket_total/heading=”TOTAL-ORDER-$$”/duplicate sorted by sl_main:sl_category top of page […]
December 30, 2021
The Document Center has had some modifications with version 20. We’ve updated the document to help you get the most out of the feature.
November 23, 2021
Back Posting is a handy tool. If you have ever found yourself needing to modify a ticket from a previous day, this can make your job a little easier. In earlier versions of Alert, back posting allowed you to post a current month ticket back to the last day of the previous month. With the […]
November 22, 2021
This updated document walks you through the ticket writing process, using lots of screen snips for clarity. If you are recently upgraded, or new to Alert, this will make creating a ticket a snap.
Just another reason to love the Dashboards! Just in case you didn’t know, by clicking in the body of nearly all of the Dashboard tabs, you can right click to process a report for all the information on that screen. Once the report displays on the screen, you can then open the report in Excel […]
Page 1 of 74