Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!


Ready to PAWS and learn more about Alert? Let’s go! 


Tax Exceptions for Sales Items

Do you ever  need to make the same sales item taxable for some
areas and not taxable for others? For example, perhaps your city charges
sales tax on delivery charges but the neighboring citydoesn’t
How do you manage those exceptions?

Go to the item and note if it is taxable or not.
In this example, this delivery charge is NOT taxable.

To make it taxable for other tax areas, go to the Edit pull-down
and select Tax Exceptions.

Add the tax area where it IS taxable and type a Y for tax status.

Now if you have a ticket with this delivery item on it going to
tax area 89506 tax will be assessed on the delivery charge!

If the sales item is set up in your system as Taxable, simply do
the reverse of these instructions and make the Tax Area Status N for No.

Get a printable copy of this tax exception information for business HERE, and as always,
prior editions are available on our website.


Come See Us at ARA Booth 855!


It’s hard to believe that the ARA Show in Orlando is only 4 weeks away!
We have a BRAND NEW booth and are so excited to debut our new look.

We will be showing off the completely redesigned Alert
landing page and we will blow your minds!

If you bring a non-Alert friend to the booth to meet us, we’ll give you a
software module for FREE! And if that non-Alert friend becomes an Alert friend,
we’ll pay you acommission.

Stop by and see us for a free gift, and as always, a hug or a handshake.
We can’t wait to see you!


January Support Survey

Take the January Support Survey HERE!
We’re going to be testing out a new survey system on your
support calls later  this week  – be on the lookout!

Remember! If  you complete your  Support Survey you’ll be entered
to win a $50 Amazon gift card, or another gift of your choice.
Thank you for yourfeedback!