Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!


Ready to PAWS and learn more about Alert? Let’s go! 


Prepaid Credit Cards

Did you know that if you process credit cards through Approval Code,
you can set up a filter to not accept prepaid debit/credit cards?
Why would you want to do this?

Take for example Alert customer Phil who told us: “We have had a
couple instances this past summer where a prepaid card was used
and it was to our detriment. The customer called ahead of time,
found out the rent for 1 day and deposit required, and used a prepaid
card for these funds. Of course when the item was late or not
brought back at all we were unable to charge more to the
card on file. On top of that it is virtually impossible to
trace these cards as to who the owner of the card is.”

If you’re using the Approval Code Gateway, simply
follow the directions below or reach out to for help.

Log in to your Approval Code Gateway. Navigate to Fraud Manager
and click on Fraud Modules. If no modules exist, click on
Add Module and select Bin Type Blocker.

When the Bin Type Blocker page is populated,
turn on Prepaid and Unknown. (Unknown are cards that are
in the mail and haven’t been activated yet.)


If you’re interested in more information on processing with
Approval Code, look no further! We’re happy to assist you
with the switch. Best of all – it’s free!

Get a printable copy of these tips HERE, and as always,
prior editions are available on our website.


Come See Us at ARA Booth 855!

We’re on our way to Florida!
We’re ready to assemble our booth soon
and gearing up  for a great time.
Be sure to stop by and see us!
We have a gift for you!


February Support Survey

Take the February Support Survey HERE!

Thank you for helping us improve our Support Services!
If there’s anything you’d like us to know, here’s your chance!

Congratulations to our January Support Survey winner,
Andy from Ward’s Rental! Thanks for always letting us know,
for better or worse, how we’re doing.