Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!

Winter Projects Series

 Spring will be here before you know it! Let’s get our winter projects done!

Project #7 – Add Barcodes to Sales Items

Let’s make the Counter even more productive by adding barcodes to our sales items! Any USB barcode reader should work (we don’t recommend a wireless one), making adding sales items to a ticket even easier.

Save time and, more importantly, improve accuracy with our barcode lookup software! You’ll be sure to select the correct spark plug, tablecloth, filter, or candle from now on.

Add a Barcode Lookup to Sales Items from the Sales Item Screen

Select F4 Common NameField

Tip: If one item has more than one barcode associated with it (for example, if you purchase it from more than one vendor and they each have their own barcode) you can add a barcode line for each barcodenumber! As always, let us know if you need a hand at


Look for these Weekly Help Desk Notes on our blog!

Did you know that Alert’s website has a blog? We’ve been writing articles every month or so, and now we’re adding these newsletters to the blog so you can go back and refer to them at your convenience.


Version 19 News!

Attention Party Stores!!!

We have a patch for v.19 that will allow stores using AM/PM/ANY to sort by ANY first!
Ask for patch 15049_19. This is not a default for v.19, so be sure to ask for this when you upgrade.

This Week’s Featured Enhancement

Our developers have added a  parameter to set the default Ticket Type for new tickets. So now you can go to Codes & Setup and select either  Bid, Reservation, or Contract and every ticket will now start how you’ve indicated. (StoreParameters – > Counter 3)

Call the Help Desk or email us at support@alertms.comto schedule your upgrade!

Want to see what’s included? Click HERE for the v.19 Features list.


March Support Survey

Please let us know how we’re doing by completing the monthly Alert Support Survey.

Click HERE to take the survey!

Everybody who completes the survey is entered into a random drawing for a prize! Usually the $50 Amazon card is the top pick, but you can get just about anything you’d like!


More #DogsOfAlert!


Meet Tent Top from Joronco Rentals (pictured with human Jennifer), and Lyra from Walker Lewis Rents

Let us know if we can send you a #DogsOfAlert bandana for your furry friend at