Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!

Look What Alert Can Do!

Welcome to Alert’s new weekly feature where we discuss things Alert does that you may not know about! Let’s PAWS and learn!

You Can Take Payments on Your Website!

The next few weeks, we’re going to feature things you can do with your website and Alert. As always, please let us know at if you’d like more information!


Customer Portal

Have your clients been looking for a convenient way to securely pay their bills? Alert’s Customer Portal can help with that! Your clients simply log in, view theirunpaid invoices (or their paid ones if they’re looking for an invoice copy), and submit payment. You don’t have to do anything but enjoy the money being deposited into your bank account with our online bill payment software!

A sample of Alert’s own Customer Portal is below – yours can look however you and your website people design it.


Version 19 News!

This Week’s Featured Enhancement

 You can now filter rental equipment search to show only items owned by this location.
In Codes & Setup -> Store Parameters -> Counter 3, the Rental Item Search can be No, or Yes where Bulk Qty Onhand > 0, or Yes where Bulk Qty Onhand Record exists.
There is also an option to require manager approval to search everywhere.

Finally, selected groups can ALWAYS continue to show, regardless of location.

Call the Help Desk or email usat to schedule your upgrade!
Want to see what’s included? Click HERE for the v.19 Features list.


March Support Survey

 Last chance to complete our monthly Alert Support Survey. Please let us know how we’re doing so we  can take steps to serve you better!
Click HERE to take the survey!

Everybody who completes the survey is entered into a random drawing for a prize!
Usually the $50 Amazon card is the top pick, but you can get just about anything you’d like!


Welcome Laura to the Help Desk!

 We’re thrilled to welcome Laura to the Help Desk! Laura comes to us by way of
management at Wal-Mart, and we could not be more thrilled that
she’s decided to join our team.

We thank you for your patience as Laura learns all about our fantastic industry,
wonderful clients, and Alert.

Welcome to the team Laura!