Weekly Help Desk Notes for June 24, 2020

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Printer Groups

Do you ever need to send a document to more than one place at the same time? Maybe a ticket should go to the Dispatch printer and the Dispatch email address at the same time. Or three different printers in three different locations? There are a multitude of ways to save time with Printer Groups!
Simply create the new group in Codes & Setup and select what types of tickets should be associated with the group. Read the complete documentation HERE on the steps to take.
Now when you’re selecting where your document should print, your new printer group will be an option and the document will go to the different places you’ve specified.
This feature is usually priced at $500, but we’re offering it at no charge to you right now. Please let us know at sales@alertms.com if you’re interested!

New Telephone System!

Important Announcement! We are going to be upgrading our telephone system in the next few weeks. We'll be sure to send information on the exact date and time we expect to transition, but we want to give you a heads up. We don't expect any interruption to your ability to reach us and are excited to upgrade our equipment so we're able to serve you better!

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