Powering thousands of users across the United States and Canada.

 Welcome to your weekly Help Desk Notes and Support Survey!


Attention PAYware Customers!

Due to updates from VeriFone, the ipcharge.com/mc websites will no
longer work, effective Friday. Please use one of the following instead:


All merchant codes, User IDs and passwords will work on the new sites.


 IAUA Registration is live!

We are thrilled to announce that IAUA registration is up and running!
Click HERE to be redirected to our registration website and let us know at
the Help Desk if you have any questions.

Don’t forget to make your hotel reservations at the Great Wolf Lodge!
Our room block is priced at half the going  rate at the GWL and fills quickly.
Click HERE to make reservations! Our group rate is $149/night,
which includes a waived resort charge.
If you are booking additional nights before or after the conference,
you’ll need to call the reservations team at 844.552.9653
and use code 1911ALER_001.

The Agenda for the conference is here, and class descriptions are here.
You’ll notice that we have more classes and discussions than ever before!
This year’s IAUA conference will begin with dinner on Sunday evening,
making the most of your traveltime.

What’s included in your registration fee?

Sunday dinner, all meals and snacks on Monday, and
breakfast, lunch, and snacks on Tuesday.

Binders with conference materials are optional and $15 each.
(All materials are free and available online to attendees.)

Registration is $425 for the first attendee per company and $325 for additional attendees.
IAUA dues of $190 per company will also be added to your invoice.

What Is IAUA?

For those who’ve heard all about IAUA but aren’t sure what it is, let us walk you through
the longest-running user conference in our industry. Pioneered over 30 years ago,
a group of Alert users got together to discuss what additional features
they wanted in their rental software. Cut to today, and the tradition is still alive!
The International Alert User Association meets each year in Colorado Springs for 2-3 days
of networking, learning, feedback, and fun.

Sunday evening will kick off the conference with  attendee  introductions  and at dinner
we’ll go over all the new and amazing features in Alert v.20. Monday morning begins
with breakfast, the lively voting review (where Alert staff spearheads a discussion of
items on the voting list for inclusion in the next revision), then a group of classes,
lunch, and more classes in the afternoon. Classes include everything from accounting
basics to our new features such as CRM, as well as roundtables where we
want to hear your opinions on a particular topic.
Lunch will also serve as time  for the IAUA business meeting,
and dinner will be a discussion on Best Practices.

Tuesday brings Advisory Councils after breakfast. Alert users are divided into their
respective industries for a participatory discussion on what the group wants
to vote on to enhance Alert, as well as other topics.
The conference will end Tuesday after two more sessions of classes.
(And lunch! We feed you very well at the conference!)

About the Great Wolf Lodge:

The Great Wolf Lodge in Colorado Springs began its life as a Renaissance Hotel.
During the great recession the developer went bankrupt and the property sat vacant
for several years, nearly complete. The Great Wolf Lodge purchased and
completely renovated the hotel in 2017 – and the conference center is exceptional.
Hidden away from the lively crowd at the Great Wolf Lodge, Alert is the only
group with access to the conference center. It’s situated apart from the activities
of the main lodge, and affords Alert users spectacular views of the front range.


June Support Survey

Have something on your Amazon wishlist?
Let us help you get it by completing the June Support Survey!
Everyone who completes the survey is eligible to win a $50 Amazon gift card!

Click HERE to take the survey!


Upcoming Holiday Closures

Alert offices will be closed BOTH July 4th and July 5th in observance of Independence Day
Please hold all non-urgent calls until Monday, July 8th.
Our After-Hours service will be manned, but please bear in mind that it
is for counter-down emergencies only. Thank you for helping
us show our employees our appreciation for their dedication
and hard work! And Happy Birthday, America!


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