Powering thousands of users across the United States and Canada.

Welcome to your weekly Help Desk Notes and Support Survey!


Look What Alert Can Do!

Welcome to Alert’s weekly feature where we discuss things Alert
does that you may not know about!
Let’s PAWS and learn!

Automatic Customer Surveys

Did you know that you have the ability to survey your  customers when
they rent from you? Use your own  surveys and documents or
automatically link to popular  services such as Survey Monkey.
Surveys can be sent via text  or  email. If you use the email function,
you can also send coupons, thank you letters, or other promotional material!

Setup is very straightforward in Codes & Setup and this feature can
be enabled by location and by customer. Your customers will
receive one survey no matter how many times they rent from you
during the period you choose.

Know your CSAT (Customer Satisfaction Score) by quickly identifying any areas
that need improvement, enhance your image in the community, and
encourage repeat business – all with the touch of a button!

Automatic Customer Surveys is a one-time charge from Alert.
Let us know at sales@alertms.com if you’d like a bid!


Version 19 News!

This Week’s Featured Enhancement


We’ve added the ability for some new sales reports to be scheduled, so thought
this would be a good opportunity for a refresher on scheduled reports.
The new reports that can be scheduled are the Sales Reorder Report
and the Counter Exceptions Report
(which can now be run and scheduled by location).

Why would you want to schedule a report?
How  about sending your AR Payments Report to your accountant
every morning? Just using this example, you can see that the report can be sent in
Excel, and the person it’s being sent to doesn’t have to be an Alert user.

To schedule a report, simply click on the F7 Schedule Button and make
a few selections. The report can be sent in a variety of outputs, including Excel and PDF.


Sales Items Serialized Number Screen

We’ve added the ability for the Sales items serialized number screen to be sorted by serial number.

Call the Help Desk or email us at support@alertms.comto schedule your free upgrade!

Want to see what’s included? Click HERE for the v.19 Features list.


July Support Survey

Let us know how we’re doing! We crave your responses and will add you into a drawing for a $50 Amazon gift card!

Last week one of you wrote “Our upgrade to v.19 by Carolyn was seamless! Super easy. Thank you!”

Click HERE to take the survey and be entered into a drawing to win a $50 Amazon card!


IAUA Registration is here!

Register HERE and visit our Website for more information.
Early-Bird registration (a $95 value) ends on August 15th.

Join fellow Alert users for our 34th annual User Conference!
The dates are Sunday, November 10th – Tuesday, November 12th.
Mark your calendars!

Find a link HERE to reserve your ur room at the Great Wolf Lodge in Colorado Springs.
Be sure to use  code  1911ALER_001  to get our rate of $149/night,
which includes the resort charge.
Our block sells out quickly so act now!


Are you attending the Texas Rental Association’s Roundup next week?

We are! Come say hi to John Fusco at the Hilton Dallas/Rockwall Lakefront Hotel
Thursday August 1st – Saturday August 3rd.

We hope to see all our Texas clients there.


Support request

5 reasons why:

Sharing your rental rates will actually increase your sales.

Find out exactly why Alert’s rates are public on our website and how transparent pricing for your own customers can lead to more sales with our free download