Weekly Help Desk Notes for January 20, 2021
New Help Desk Software!
Alert is thrilled to announce that we have implemented a new Help Desk software. We rolled this out in early January. You may have noticed some changes when you emailed the support desk.
Zoho Desk allows us to improve our service to you and it provides some features we are very excited about! Emails are automatically logged and all the information associated with your support calls is centrally located.
The feature we are most excited to announce is the Zoho Desk Portal. Once you have created your Customer Portal account, you will have access to ALL your open support calls. You can even see all the tickets entered for your company, not just your help desk tickets. There is also the ability to open a new support call from within the portal.
To setup your account now, go to https://desk.zoho.com/portal/alertrental/en/signin
And be sure to fill out the survey on each closed call as this feedback is very important to us!