Knowledge base

Alert has many reports that can be scheduled to run and be emailed to you. This is a great option if you regularly need the same reports and can also save you a few minutes each day.

September 6, 2024

Take four minutes to watch our short video on how to send statements from Alert. You’ll be glad you did. Click link: Vimeo

August 9, 2024

Have you ever accidently added sales tax to a ticket for a resale customer? Have no fear. In less than three minutes, you can see exactly how to remove the sales tax on a ticket. Click to watch: Vimeo

Learn how to take a back office payment in Alert, with our short 5 1/2 minute video. Click on this link:   Vimeo

If you are trying to learn Cycle Billing, spend seven minutes to watch Lisa’s new video. Click to watch: Vimeo

Our Customer Success Manager Abe came up with this great list of tips. We hope you find them helpful.    

July 10, 2024

It only takes a few short steps to change a generic fixed asset to an individual fixed asset. See the attached document for the process.

April 29, 2024

Thanks to Greg Burkholder of Black Swamp Equipment for this great process!

In recent days many of you may have started getting messages like “Can’t be downloaded securely” when you run reports in Alert.  There is nothing wrong with your Alert system! These messages are being generated by a change in how Microsoft Edge downloads files like the reports generated on your Alert server. If you are using […]

April 26, 2024

Due to a recent update by Microsoft, Alert Reports are not generating to the screen. Good news, we have a fix.  This information is also available on the Knowledge Base as a short video.