We're in it for the hugs
In 2002 a rental company in the Midwest decided to replace their legacy rental product with Alert. While getting to know them during their install, they told their project manager this story over lunch. Two of their staff that had been assigned to ‘find new software’ showed up at Alert’s booth at the ARA Show, with an appointment to speak to a salesperson. His demo was running long, so one of our employees sat with them at a table to keep them company while they waited, but much to her dismay she kept being interrupted by what seemed to the prospective clients at the time, as a non-stop stream of existing customers. These existing Alert users had no qualms about walking up to the table and interrupting the staffer to give her hugs, show her baby pictures, and generally catch up on life. The newly signed clients admitted that they were dumbfounded that a software company’s clients would seek them out for hugs. We think this story tells our story. When you are a partner with your clients, you share in their successes, their challenges and their life events — and they share in yours.
We believe in doing business with people not companies
Meet the team
Haven’t made it by the Alert Booth at ARA? We always say that prospective clients like to come ‘look you in the eye’ and see if they want to do business with you for the next 20+ years. This the next best thing!
Co-President/COOMary came to Alert in 1998 as an installer/project manager and has been involved in most aspects of the company during her tenure. When the opportunity presented itself to partner with Kara to buy the company in 2016, there was no hesitation. Always on the Operations side of the house, the most rewarding part of her job is (and probably always will be) to collaborate with clients and implement technology to improve their business.
CMA, Co-President/CEOKara joined Alert in 2008 as a Senior Accountant and quickly promoted herself to Controller and then CFO. (It's fun like that in a small business.) One day in 2016, it occurred to Kara while on a long run that she and Mary were running the company as managers and may as well buy it from the retiring owners! As a Certified Management Accountant Kara's true calling is managing money, and she brings this passion to help Alert clients save theirs.
Awards and accolades
We’re in it for the hugs, but the plaques help pay the bills
Alert is more than just a company staffed with employees – it’s a true partnership with our clients.
Have questions? You’re not the only one. Here are some questions we’re frequently asked.