Knowledge base

Description When writing a Sales ticket through the Quick Sales option the system will not ask for Serial Numbers on serialized items and does not display Related Sales Items. Solution The Quick Sales Functionality is really for limited simple transactions such as the sale of propane etc. The Serialized Sales Item feature is intended to […]

May 21, 2020

Description Preventative Maintenance forms print almost every time when closing a ticket that has an item set up for maintenance. Solution Check the Preventative Maintenance setup for this item. Go to the Fixed Asset File Maintence select the item and press [Shift] F7 to view maintenance information. The percentage shown are how close to the […]

Description When attempting a Peachtree GL Interface you get through interface1 (counter) but then interface2 gets the error msg “cannot open file C:/tfw/down/gl_int1.csv(for importing)” Solution Make sure they ran a successful GL Interface Cleanup prior to attempting this interface. If they try to transfer two days individually on the same business day the second transfer […]

Description There are special “short-cut” functions available when working at the MSDOS / Command prompt Solution Pressing [F1] copies the characters of the previously executed command one by one to the command prompt. Pressing [F2] displays a dialog box that prompts you to enter a character and it copies the characters from the previous command […]

Description ALERT Renewal Bills and Advanced Bills based on a 28-day “month”. Some customers (especially government entities) will only accept long-term billings on a calendar-month basis. In this case you have three options: Long-term bill ALL contracts on a monthly-basis (small program change required – contact the Help Desk for current price quote) Have a […]

Description Problem: I select an item from my rental fleet and then select F5 Missed to record a Missed Rental. Instead of taking me to the screen where I can record the missed rental it takes me to a Name Selection screen. What’s wrong? Solution The parameters for Missed Rentals have not been completed. You […]

Description The fields in the cr_log file (accessed by typing LOG in the function box when in a transaction or selecting the Ticket Log option from the Menu Pull-Down) and their uses. Solution ALERT EasyPro LOG File Fields and their Uses Date: The date this action on this transaction occurred. Time: The time of day […]

Description No Description Listed Solution IS IT A KIT?OR IS IT A RELATED ITEM? ?AND WHY IS IT IMPORTANT?   If you are experiencing trouble with turns income or meter readings not updating the way you expect or if you use kits or related items it is important that you read on?. Kits When you […]

Description The ipconfig command can be very useful in tracking down network settings on a Windows PC. The attached document includes helpful command switches to get specific information. Solution See attached file

Description Your ScanShell800 Driver’s License Scanner / Optical Character Reader should be cleaned and calibrated approximately once a month. Solution See attached file