Knowledge base

Description Description of the ALERT / Great Plains Dynamics Interface Integration Solution See attached file

May 21, 2020

Description When a contract that he been billed (either Advance Billed or Renewal Billed) closes there are different ways the final ticket is calculated. Solution There is a critical difference between Renewal Billed tickets and Advanced Billed Tickets at final ticket closure. Renewal Billed tickets will go through the standard rate logic at closing causing […]

Description When you run the Fixed Assets report called “Renter Utilization Report” it runs for a moment and then errors out saying that “rpt_temp.flt Does Not Exist Error on line 2 of ….” Solution Before running this report you must update the rental utilization information in the system. To do this: Go to the File […]

Description Description of Depreciation Fields Solution See attached file

Description Depreciation is calulating amounts that are too large (macrs) Solution Check the Fiscal Year End Date Parameter. If it is prior to the date you are running depreciation for the system can calulate amounts for the wrong fiscal year and they will be too high.

Description When you copy a ticket the system does NOT check the availability of any of the rental items. Solution The system initially just copies the items to the new ticket as they were on the original ticket without checking availability. The system checks for overbooking and reports overbooking when the user modifies the time […]

Description Certain items are not depreciating even though they appear to have been set up correctly. Solution The issue may be that the fa_salvage_price is set but the fa_depr_thru_date is not set. It is possible for this situation to arise if the purchase date for the item is after the depreciation date the first time […]

Description In the Cash Register Module when closing the cash register for the day some transactions are not included in the reports. Solution Make sure all employees who have done financial transactions that day are setup in the Cash Register Menu option “Clerk to Drawer Association”. The cash drawer closing uses this file to determine […]

If a Linux-based system reports that it can’t update the ticket image record and you find that the ticket images are staying in the user’s home directory the problem is probably the “copy” command in Linux.  Since Linux uses the “cp” command a symbolic link must be setup for the “copy” command to work.  To create […]

Follow the attached instructions to select and batch print tickets en masse based on selection criteria like: ·         Date Range ·         Date Type (based on Out Date or In Date) ·         Location ·         Ticket Type (Quotes Reservations Contracts All) ·         Exclude or Include Will Calls