Knowledge base

The ‘Alert Shorts!’ video below will help guide you in setting up a desktop shortcut to the Attachments folder on your server. This is will make saving Alert attachment files to the server faster & easier. Check for a path in Alert on the Attachments screen above the location of the filename – we have added […]

May 21, 2020

The ‘Alert Shorts!’ video below will show you how to add reports you use often to your favorites list on the main screen of Alert.

Many Alert reports can be scheduled to run automatically with the end of day process so that you can store them for later or have them emailed to you. The ‘Alert Shorts!’ video below will walk you through this.

The ‘Alert Shorts!’ video below will help you understand the different ticket statuses in Alert: Bid/Quote Reservation Contract Closed Contract and Deleted Ticket.

If you are using the GL Export Module occasionally you may need to go back and download the information for a particular date again. The ‘Alert Shorts!’ video below will walk you through how to delete the downloaded date out of Alert so that you can download it again. You will need to delete the […]

Priority support customers are invited to attend monthly webinars.  To find out when the next priority support webinar is scheduled please contact the helpdesk at

Priority support customers are invited to attend monthly webinars.  To find out when the next priority support webinar is scheduled please contact the helpdesk at RW Training Guide RW Quick Reference Day 1 – Webinar Recording ftp://ftp.alertms.com/Webinars/RW_webinar_day1.ppt Day 1 – Homework Assignment ftp://ftp.alertms.com/Webinars/Homework_Day_1.pdf Day 1 – Homework assignment solutions video ftp://ftp.alertms.com/Webinars/Homework_day_1.mp4 Day 2 – Homework […]

Priority support customers are invited to attend monthly webinars.  To find out when the next priority support webinar is scheduled please contact the helpdesk at Day 1: Power Point : ——– User Security in Alert EasyPro – June 8 2016 Video: User_Security ——– Stranded Tickets – July 20 2016 Video: Stranded_tickets ——– improved Payment Managements in Alert […]

The Alert video below will cover adding and using rental kits and using nested kits. (Please click on the link below.) ftp://ftp.alertms.com/Webinars/Kits.mp4

The document center is new in Version 18 of Alert. This new document center is a centralized location to do all your printing faxing and emailing from one place.   The new document center screen replaces five previous functions in Alert:   Sending statements (with or without invoices) Nightly batch faxing/printing of AR open invoices […]