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Counter Manual This manual documents the entire counter system from writing contracts and reservations to handling overbooking split contracts and partial returns. Payment options and the use of availability usage and time functions are also covered. All counter reports are also explained and sample reports are provided. rev 5.1 rev 7.2 rev 8.0 rev 9.0 rev 10.0 […]
May 21, 2020
Description Directions on backposting closed contracts to the previous month. Solution See attached file and for further help see our video here:
By marking a customer account as a ‘Bad Guy’ account type in Alert you can save yourself a lot of trouble. Once a customer account is marked as a ‘Bad Guy’ it requires a manager’s approval to rent to this customer. See the pdf below for steps to change a customer to a ‘Bad Guy’ […]
Description How to get your Bad Debts to print at the bottom of your AR Aging report. See the pdf below for directions (step 2C).
See the pdf below (step 3) for how to write off bad debts in Alert. Bad Guy.pdf
Ever applied an AR payment to the wrong invoice and needed to correct it days later? You can fix this yourself Simply call up the customer in the Customer Search screen and select Payments from the View menu Highlight the payment to be unapplied and select Unallocate Check from the Action menu **This […]
Description In order for a contract to be CycleRenewal or Advance Billed it must meet the following criteria: Solution The contract to be Cycle/RenewalAdvanced billed: The ticket must be Open The customer must be an Accounts Receivable customer (or an Accounts Receivable customer on COD status coded as AC in the Customer File) or the option […]
Step By step directions to refund a charged credit card on a customers account.
Description A customer can be called up by account number or driver’s license number but not by name. Solution The technical name entry is missing. To fix it: Go into the Customer Inquiry screen and call the customer up. Enter c2 and re-enter the customer name The item should now be available. If this problem […]
Description I am getting postings for Finance Charges to G/L account 0 in my interface. Why? Solution You have to tell the system what account for the system to post Finance Charge earnings to. To do this: Go into the Codes & Setup Menu Go into the GL Codes Add the appropriate GL acct to […]
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