Knowledge base

Description Depreciation continues to calculate on lost sold stolen and/or destroyed Assets and the report does not show the disposal date on these items. Solution NOTE:  This applied only to Alert versions 11 and below.  Version 12 handles this automatically. Selling a Rental Asset at the counter does not fill in the Disposal Date on […]

May 21, 2020

Description Fixed Asset Valuation Report is showing current items with a cost and value of $0.00. Solution The Fixed Asset Valuation Report pulls the cost from the F4Purch record in Fixed Asset Equipment Inquiry. If this record has 0.00 as the unit cost this will show on the report. This report does not use the “Replacement Cost” […]

define file slnamet = access sl_name_t set       sl_name_t:sl_mfg_cat_no = cr_sales:sl_mfg_cat_no generic   define string search_var=parameter/prompt=   “Enter Search Type (N)ame approximate (M)fg no exact”/uppercase   define string sls_var[20] = parameter/prompt=   “Enter Search Value”/uppercase     where     cr_main:cr_contract_closed = “Y” and     cr_main:cr_trans_type = “C” and     ((cr_sales:sl_mfg_cat_no = […]

Description You run the Sales Analysis(Detailed)Report but it shows far fewer items sold than it should and the totals are far too low. Solution If the Reference Date you enter for the report has the EXACT same month and day as your Fiscal Year End Date parameter (in Codes & Setup System Wide Codes Store […]

The columns on the Revenue Generated By Store Report  are: Cash at Counter – Total of Cash Check and Credit Card taken at the counter Counter Charges – Total of AR & FC charges created at counter Generated – (Cash at Counter) + (Counter Charges) Payments Made – Total Paid on Account for invoices generated […]

Description Rental Earnings by Group & GL Report is listing a dollar amount with a zero GL number and no FR Group listed. Solution See attached file

Description Rental Equipment that was added to ALERT is not showing up on the Fixed Assets Receiving Report. Solution The FA Receiving Report uses the fa_add_date. In revisions up through 2.05 it was only updated when equipment was added through Equipment Receiving or Combined RC/FA. It was NOT updated when the equipment was added through […]

Description The ALERT software will not start. You may just get the message “Current Directory Cleared” and nothing else or you may get an error like “Communications Error Server Process Exited Unexpectedly” or may bring you to an operating system prompt or nothing may happen. Solution The cqcs.tbl will not allow you to start the […]

When trying to add a Sub-rental or Anticipated Purchase record for an item you get the message: “Entry Exists for XXXX-XXXX Description Sub-rental/Purchase record not added!! Check Subrental Record “ You cannot have 2 sub rental records for the same item for the same vendor that are due to be picked up on the same […]

Description After loading pcAnywhere on a Windows 2000 system it locks up. Solution If you install a PC Anywhere version earlier than 9.02 on a Windows 2000 Professional system the PC will not boot properly. Symantecs solution is to upgrade to revesion 9.02. There is a workaround however. You can install a version earlier than […]