Knowledge base

Description Sometimes you want to charge by the rental day for an item increasing the charges by a whole day rather than adding additional hourly charges. For example if a customer has an item for 26 hours and you want the system to charge them for 2 days. Solution The following conditions must be setup […]

May 21, 2020

Description Getting Error “Cyberscreen Runtime System Cannot Run CQCS Error Code D1” (or something similar) and then it returns to an operating system prompt or in Windows returns to the desktop. Solution The CQCS table file (cqcs.tbl) has expired. If you are at an operating system prompt enter cqcsfind cqcs.tbl to find where the table […]

Alert has three levels of checking and reporting Over Credit Limit situations at the counter:   1)      If a customer’s balance exceeds their credit limit as the clerk selects them the words “OVER CREDIT LIMIT” will appear in red on the Balance tab in the lower half of the screen.   2)      If you want […]

Description What to do if you sell the wrong Individual Fixed Asset at the counter Solution In the Fixed Asset Record for the unit that was sold but shouldn’t have been: Go to File Maintenance Fixed Assets File Maintenance Equipment Inquiry. Change the Status back to Current Go into F5 Sold take note of the […]

Description How to clean out invalid entries from the Stranded Tickets File Solution CLEANING OUT THE STRANDED TICKETS FILE (revised 8/22/2000)   To Retrieve Tickets from Stranded: From the Main Menu select option #1 Counter Menu From the Counter Menu select the option Reenter Counter on Stranded Tickets. Please take note of the warning before […]

Description It is important to keep the Out & In Date/Time on a ticket correct so that the correct charges are assessed and so the system can properly project equipment availability. Use the following steps to update the Out or In Dates & Times on Bids Reservations and Contracts. Solution To Change the Date/Time a […]

Description No Description Listed Solution CAN’T CHANGE INFORMATION ON THE “CASH” CUSTOMER In Codes and Setup System Wide Codes Store Parameters go to page 6 Find the question that asks for the “cash” customer account number. Change that number to another number temporarily. Exit parameters. In File Maintenance Customer File Maintenance bring up your “cash” […]

Description What to set up so the counter can record cash overages or shortages nightly Solution Setting Up to Record Cash Over/Short Step 1: Add the GL Account Number and Name to the GL Codes.   File Maintenance   GL Account Codes   General Ledger Accounts   F5ADD        Example: 4845 Cash Over/Short     […]

Description CANCEL A RESERVATION WITH A DEPOSIT Solution   OPTION 1 – Keeping the deposit. 1.       Set up a Sales Item called Cancellation Fee. 2.       Using F9 Old bring the reservation to the counter screen. 3.       Enter F2 Sale and do an F5Add and add a cancellation fee equal to the deposit. 4.       Delete from […]

Description Birthdates on people over 50 years old are being recorded as being in the future. Solution When you enter a date into ALERT and only enter the last two digits of the year (e.g. 10/26/01) the system has to ?guess? what century this date belongs in (e.g. did you mean October 26 1901 or […]