Knowledge base

Description How to make a CPIO backup on a UNIX system Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (directory_name): cd directory_name ls * | cpio -ocBvmd > /dev/rStp0 (or whatever the backup […]

May 21, 2020

Description How to make a CPIO backup on a Linux System Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (including subdirectories): cd / find directory_pathname -print | cpio -ocv > /dev/st0 (or whatever […]

Current backups are your insurance policy against disaster.  You should keep several copies of your Alert system and data (including at least one copy off-site) to ensure they you can always retrieve the information you need. If you will be backing up your own system we recommend that you have a current (i.e. every month […]

Description 5.x Windows Troubleshooting Document Solution See attached file

If you have any questions about the implementation of EMV credit Cards in your business please feel free to contact Kara Lawrence(klawrence@alertms.com) the Help Desk (Support@alertms.com) or Jeff(jknoepke@alertms.com) If you want to get started with the registration process download and complete the

I cannot log into Alert Check for one of the following error messages.   “The supplied username and was rejected by all contracted ACS servers. Do you wish to update your server list re-enter your user information or exit?” Choose to update the server list and check for one of the following:             “Connect failed: […]

Alert has a very sophisticated way of determining the sales tax rates to charge on any given ticket.  The system will work down the following sequence until it finds a valid sales tax code to assign to the ticket: IS THE STORE WRITING THE TICKET SET TO CHARGE TAX BASED ON POINT OF ORIGIN OR […]

Description When does the system recognize a Sales item as Sold? When it is added to the ticket or when the ticket is closed? When are the earnings recognized? Solution There are two areas in the Sales File that are updated when an item is sold – the Quantity On-Hand (found in F6 Q_OH) and […]

Problem: When you try to run renewal billing you get an error “Another site or terminal is running renewal billing. Please try again later.” Solution: For Alert Version 9 and up from the main menu click Ticket and select Financial from menu choices at the top of the screen. Select Recurring Billing then Cleanout Renewal […]

The last thing you want your sales personnel worrying about is getting the correct tax area assigned to each ticket. But when the time comes to pay sales tax it’s important that each ticket has collected the correct tax. Alert EasyPro version 12 is here to help. Alert EasyPro has always assigned tickets to the […]