Knowledge base

Description Steps to follow to change from prorates to fixed rates Solution See attached file …

May 21, 2020

Description The ALERT EasyPro Help Desk is open from 7:00am to 5:00pm Mountain Time Monday-Friday.   AMS in conjunction with the International ALERT Users Association (IAUA) maintains an After-Hours Support program to provide IAUA members access to Support / Help Desk service outside of these hours. To call in for assistance call ALERTand select extension 9. […]

Description How to properly split a ticket at the counter. The Ticket must have a valid contract number. Solution See attached document Note: The ticket must have been converted to a contract and saved to use the split functionality. Split Ticket Press Shift F6 or type SPLIT in the function box. If you type Y […]

Description Tracking the way customers find out about your business (Yellow Pages Word-of-Mouth Drive By Print Advertising etc.) Solution See attached file

Description How to setup and use Scaffolding Rates in ALERT Solution See attached file

Description The Sales Earnings by Catagory Sales Earnings by GL and the Sales Earnings by Categ & GL do not include the sale of rental items or “Special” sales (such as Add-at-the-Counter items). Solution If you try to reconcile your Monthly Sales Journal to the Sales Earnings reports the earnings report will be short. This […]

Description The contract in the computer shows a Sales item and it’s associated monies. However the item does not print on the contract and the contract is missing the monies associated with it. Solution See if the quantity of the Sales item is 0. If it is this is the reason. To get a final […]

Description Rental rate breakdown does not print on final contract. (ex. Hourly Daily Weekly…) Solution When this occurs it is typically because someone has used fixed rates for this specific item. When printing this contract you would not wish for customer to see actual rate breakdown in case the fixed rate is actually higher.

Description What causes rental items to end up on the Turn-Around Ticket? Solution There are two ways Alert will put Rental assets onto the TurnAround Ticket: The most obvious is that there is a Turnaround time on the main Rental Class (rc_main) record Not quite so obvious is by the use of Preventative Maintenance.  If the Maintenance Form includes an estimated down […]

Description How to properly complete the renewal billing parameters Solution Renewal Billing Parameter Setup On page 6 of the ALERT EasyPro System you will find two parameters that control which contracts are selected for billing and the amount for which they will be invoiced. Field 11: Number of Days to Default for Renewal Billing This […]