Knowledge Base Categories
- Accounting (34)
- Advanced Features (49)
- Backups (11)
- Counter Operation (80)
- Customer (5)
- Errors (12)
- File Maintenance (15)
- Hardware (22)
- Printing (9)
- IAUA (3)
- Informative (30)
- Installation Issues (18)
- Internal Only (1)
- Main (6)
- Parameters / Codes (2)
- Preventative Maintenance (2)
- Pricing / Rate Calculation (1)
- Report Writer (2)
- ReportShare (264)
- System Performance (2)
- Time Card (1)
- Tips & Tricks (9)
- Troubleshooting Hardware (2)
- Troubleshooting Software (3)
- Upgrades – Software (16)
- User Manuals (20)
- Videos – How To (109)
- Accounting Videos and Shorts (5)
- Counter Shorts (17)
- Counter Videos (19)
- Customer Shorts (4)
- Customer Videos (8)
- Document Center (1)
- End of Year Procedures (1)
- Miscellaneous (10)
- Miscellaneous Shorts (6)
- Module Shorts (3)
- Modules (13)
- New Counter Staff Training (1)
- Rental Items (2)
- Reports (7)
- Sales (2)
- Sales Item Shorts (2)
- Taxes (6)
- Webinar Recordings (3)
- Warranty (1)
- Work Order (3)
Knowledge Base Articles
At various times without warning you get and
error something like “/usr/cqcs/cs xxxx Memory Fault – Core Dump” where
xxxx is a different number each time (e.g. 2403 2592)
There is a memory corruption on the server.
Cold boot the server and try again. If the error continues contact the
ALERT Help Desk.
Adding New Users in Alert
last modified 3/13/09
Step 1: When adding a new user to Alert you will need the following information:
3. Security Level (50/counter 60/manager)
4. Default Store location
5. Default contract printer name (contract contract2 ect)
Step 2: Access the Operator Menu by clicking on your Alert icon and logging in as:
Windows servers: “administrator”(the password will be the administrator password on your windows server)
Linux and Unix servers: “root” (the password will likely be ims01)
Step 3: Select the option titled “Create new logins”(it will ask you for a password: this is typically promgr or the same one used to access your menu security)
Step 4: Select F5 Add to add the new user.
**Note: If you have a Windows server the username and password must be setup in Windows on the server. (your IT person should set this up)
If you have any trouble with this process please contact the Help Desk at 800-326-0079 ext. 5
This document will assist you in setting up an Administrative Fee, based on a percentage of total Rental Items and Sales Items on a ticket. The fee will auto update as you add or delete items, and can be changed to a fixed amount from the ticket.
What reports to run on a daily weekly monthly & yearly basis.
See attached file
Back Posting is a handy tool. If you have ever found yourself needing to modify a ticket from a previous day, this can make your job a little easier. In earlier versions of Alert, back posting allowed you to post a current month ticket back to the last day of the previous month. With the v20+ upgrade, you can now post back to a specific day, not just end of the month.
NOTE: If your company uses Cash Accounting, any dates effected by Back Posting will have to be rerun and your accounting updated.
Batch file to correct permissions ownership and group settings in
a standard ALERT EasyPro system. NOTE: only users it corrects are
counter manager ims and demo. If there are other users on the
system this file must be modified or they must be corrected manually.
See attached file
Birthdates on people over 50 years old are being recorded as being in the future.
When you enter a date into ALERT and only enter the last two digits of
the year (e.g. 10/26/01) the system has to ?guess? what century this
date belongs in (e.g. did you mean October 26 1901 or October 26
2001). The way the system does this is to go to the ?nearest? date. It
compares the current date to the date with a ?19? century and a ?20?
century and chooses the one that?’s closest. That means that ?58?
becomes ?1958? but ?48? becomes ?2048?. The safest solution is to
always enter birthdates as 8-digit numbers in the format of mmddyyyy
(e.g. January 24 1948 becomes ?01241948?). This way the system
doesn?’t have to guess.
CANCEL A RESERVATION WITH A DEPOSIT
OPTION 1 – Keeping the deposit.
1. Set up a Sales Item called Cancellation Fee.
2. Using F9 Old bring the reservation to the counter screen.
3. Enter F2 Sale and do an F5Add and add a cancellation fee equal to the deposit.
4. Delete from the reservation any other sales items.
5. Enter F5 Rent and delete any rental items on the reservation.
6. Choose F6 Status
7. Change Status of the Reservation to a Contract.
8. Choose F8 Payment.
9. Choose F7 Close.
10. Close the ticket. The ticket should net out to zero since the cancellation
Fee was received on a previous day as a deposit.
- The system will remove the dollars from deposits and allocate it to cancellation fees
OPTION 2 – Refunding the deposit at Counter
1. Using F9 Old bring the reservation to the screen.
2. Choose F6 Stat and change the Status to Contract.
3. Delete all rental and sales items from the ticket.
4. Choose F8 Payment.
5. Choose F7 Close and the system will prompt you to refund the deposit (by type) – example: credit card
6. The system will now show the money coming out of deposits & a negative amount of that type received in the Cash Register Payment Report
OPTION 3 – Refunding the deposit Via Check
- Using F9 Old bring the reservation to the screen.
- Choose F6 Stat and change the Status to Contract.
- Delete all rental and sales items from the ticket.
- Choose F7 Close and Force Charge the ticket as a negative amount to the customer
- The system will now show the money coming out of deposits
- Create a Debit Memo for the amount of the refund and record the check & contract number of the refund on the memo line of the debit memo
What to set up so the counter can record cash overages or shortages nightly
Setting Up to Record Cash
|Step 1:||Add the GL Account Number and Name to the GL
|GL Account Codes|
|General Ledger Accounts|
| Example: 4845 Cash
|Step 2:||Create a Sales Category for Accounting Purposes
You may skip this step if you already have this category.
|Rental/Sales Item Codes|
|Sales Item Categories|
| Example: 94 ACCTG USE
ONLY 4845 4845 4845
|Step 3:||Add a sales item with the name of OVER/SHORT.
Make it a Non-Taxable item.
|Sales File Maintenance|
|Combined Sales Entry Screen|
|Example 4845 OVER/SHORT|
|Step 4:||Add a non-taxable customer with your store name.|
|Note:||Steps 1-4 need only be done once. Steps 5 & 6
will be repeated for each day you record and over/short.
|Step 5:||At the counter sell your store the OVER/SHORT item
and fix the price of the item to match the amount you are
over or short. Be sure to close this contract.
|Short (-) $
|Step 6:||Close the drawer. (Use only if you are using the
Cash Drawer Feature.)
Cash Over Short.htm
Last Edited on 1/2/99
No Description Listed
CAN’T CHANGE INFORMATION ON THE “CASH” CUSTOMER
- In Codes and Setup System Wide Codes Store Parameters go to page 6
- Find the question that asks for the “cash” customer account number.
- Change that number to another number temporarily.
- Exit parameters.
- In File Maintenance Customer File Maintenance bring up your “cash” customer and make the required data changes.
- Return to Store Parameters page 6 and change the “cash” customer account number back to its original number.
Enjoy our Purchase Order video from the 2019 IAUA. https://vimeo.com/667473437/89740ca2b4
January 18, 2022
If you are looking for an option that stops most current credit card fraud, Alert offers a feature that requires the verification of the last four digits of a swiped or chip reader card. If the two entries don’t match, you will receive a screen notification.
The easiest way to do a refund, it to create a Credit Ticket.
January 14, 2022
One common use for this feature, is to apply a credit memo to either a debit memo, or closed invoice.
define string cat=parameter/prompt=”Sales Item Category: “/uppercase define date begin_dt=parameter/prompt=”Beginning Sales Date: ” define date end_dt=parameter/prompt=” Ending Sales Date: ” where (sl_main:sl_category= cat or cat = “#A”) and cr_main:cr_in_due_date>=begin_dt and cr_main:cr_in_due_date<=end_dt and cr_contract_closed= “Y” list/title=”Sales by Category”/nobanner/domain = “cr_sales” cr_main:cr_contract cs_main:cs_name/heading=”CUSTOMER NAME”/duplicate cr_sales:sl_mfg_cat_no sl_name_t:sl_name/heading=”ITEM DESCRIPTION”/duplicate sl_main:sl_category/heading=”CATEGORY”/duplicate cr_main:cr_in_due_date/heading=”SALE-DATE”/mask=”MM/DD/YY”/duplicate cr_sales:cr_sl_quantity/width=10/nocommas/heading=”QUANTITY” cr_sl_ext_amt_net/heading=”ITEM-TOTAL-$$” cr_totls:cr_ticket_total/heading=”TOTAL-ORDER-$$”/duplicate sorted by sl_main:sl_category top of page […]
December 30, 2021
The Document Center has had some modifications with version 20. We’ve updated the document to help you get the most out of the feature.
November 23, 2021
Back Posting is a handy tool. If you have ever found yourself needing to modify a ticket from a previous day, this can make your job a little easier. In earlier versions of Alert, back posting allowed you to post a current month ticket back to the last day of the previous month. With the […]
November 22, 2021
This updated document walks you through the ticket writing process, using lots of screen snips for clarity. If you are recently upgraded, or new to Alert, this will make creating a ticket a snap.
Just another reason to love the Dashboards! Just in case you didn’t know, by clicking in the body of nearly all of the Dashboard tabs, you can right click to process a report for all the information on that screen. Once the report displays on the screen, you can then open the report in Excel […]
Page 1 of 74