Knowledge base

If you are looking for an option that stops most current credit card fraud, Alert offers a feature that requires the verification of the last four digits of a swiped or chip reader card. If the two entries don’t match, you will receive a screen notification.

January 18, 2022

The easiest way to do a refund, it to create a Credit Ticket.

January 14, 2022

One common use for this feature, is to apply a credit memo to either a debit memo, or closed invoice.  

define string cat=parameter/prompt=”Sales Item Category: “/uppercase define date begin_dt=parameter/prompt=”Beginning Sales Date: ” define date end_dt=parameter/prompt=” Ending Sales Date: ” where (sl_main:sl_category= cat or cat = “#A”) and cr_main:cr_in_due_date>=begin_dt and cr_main:cr_in_due_date<=end_dt and cr_contract_closed= “Y” list/title=”Sales by Category”/nobanner/domain = “cr_sales” cr_main:cr_contract cs_main:cs_name/heading=”CUSTOMER NAME”/duplicate cr_sales:sl_mfg_cat_no sl_name_t:sl_name/heading=”ITEM DESCRIPTION”/duplicate sl_main:sl_category/heading=”CATEGORY”/duplicate cr_main:cr_in_due_date/heading=”SALE-DATE”/mask=”MM/DD/YY”/duplicate cr_sales:cr_sl_quantity/width=10/nocommas/heading=”QUANTITY” cr_sl_ext_amt_net/heading=”ITEM-TOTAL-$$” cr_totls:cr_ticket_total/heading=”TOTAL-ORDER-$$”/duplicate sorted by sl_main:sl_category top of page […]

December 30, 2021

The Document Center has had some modifications with version 20. We’ve updated the document to help you get the most out of the feature.

November 23, 2021

Back Posting is a handy tool. If you have ever found yourself needing to modify a ticket from a previous day, this can make your job a little easier. In earlier versions of Alert, back posting allowed you to post a current month ticket back to the last day of the previous month. With the […]

November 22, 2021

This updated document walks you through the ticket writing process, using lots of screen snips for clarity. If you are recently upgraded, or new to Alert, this will make creating a ticket a snap.

Just another reason to love the Dashboards! Just in case you didn’t know, by clicking in the body of nearly all of the Dashboard tabs, you can right click to process a report for all the information on that screen. Once the report displays on the screen, you can then open the report in Excel […]

Turnaround tickets. In-Service tickets. What are they? What do they do? Take a look at the attached short document to find out.    

November 12, 2021