Knowledge base

Description No Description Listed Solution CHANGING CUSTOMER ON AN OPEN TICKET… If a ticket is written to the wrong customer and is still open call the ticket up using F9 OLD and then call it up on the screen. Choose F4 Name and then F4 Clear to clear out all customer information and then re-enter […]

May 21, 2020

Description Problem: When calling up a customer by key number in the Customer Inquiry screen the wrong customer will be brought up. Usually if you try a variety of different account numbers a few will work and the others will all select the same incorrect account. Solution There is a customer record with a blank […]

Technically you can simply enter a refund type of Check and enter the check number of your refund check in Alert to issue a customer a refund by check.  However there are two hurdles that you have to get over to do this: 1)      If you enter a negative (refund) check in Alert the system […]

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Description No Description Listed Solution   GLOSSARY OF ACCOUNTING TERMS   Bookkeeping: The recording of business data in a prescribed manner. Accounting: The design of the system of record keeping the preparation of the reports based on the recorded data and the interpretation of this data. Generally the Accountant supervises the work of the Bookkeeper. […]

Description You can attach a picture pdf image or other file to a rental item and then display that file while in the contract writing process.

IAUA 2011 Voting Winners (To be included in revision 15) Change the cycle billing process to allow selections of customer type to include i.e. A3 AC. Include BG accounts when Cash customers are selected as part of the cycle billing process. H Add the ability to display the list of zip codes by using the […]

This video will show you how to Apply a payment to a back office account. Adding a payment to a customer account

This video will show you how to write a ticket in Alert. Ticket Writing

This video will show you how to email from Alert Version 17- Emailing in version 17 or lower