Found 852 Results
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Description Since the menu option to set the form length on Slip (receipt) printers doesn’t work on Windows-based systems how do you set it so that receipts don’t print with a long “tail” of blank paper? Solution On the server get to an MSDOS/Command prompt Type in print /D:\\machine_name\print_name c:\alertwin\forms\slip.frm where machine_name is name of […]
May 21, 2020
Description Barcode printer prints labels of the wrong size or prints garbage instead of labels. Solution See attached file
Description I can’t get reports to print to my Brother printer even though it works for all my other Windows applications. Why? Solution Cyberscience Support reports that there are frequent problems printing to Brother printers from the Cyberscience Report Writer. The problems have included not printing at all printing half characters and even mirror printing. […]
Description Setup instructions for Axion A714 Slip (Receipt) printers Solution AXIOM A714 Slip/Receipt Printer Configuration Enter Programming Mode by holding down the FEED button while powering up the printer. Change Settings by pressing the FEED button when the option to be changed is displayed. To leave Settings the way they are simply wait (about 5 […]
A searchable list of known Alert software issues is now available. These are known to AMS as Software Trouble Reports – or – STRs. You can filter this list by any term you want to search for open vs. closed status and/or ones that you have reported. To see this list: [Click here]
Description How to add a new login to a Windows-based ALERT system (NOTE: if you are just adding a new user who will be using an existing login to access ALERT they just need to be added to the ‘EasyPro System Users’ in the Codes and Setup System-Wide Codes menu). Solution Step 1: When adding […]
Description What to do if you cannot save a ticket that has been pulled back out of the Stranded Ticket file. Solution CAN’T REMOVE A TICKET FROM STRANDED… If your contract is in stranded and you remove it and each time you try to save or abort you get an error… Access your contract from […]
Description “Waiting for record…” error when pulling ticket from Stranded Ticket File. Solution When you attempt to pull a ticket from the stranded ticket file and you get an error similar to: “waiting for record…” (where … lists the file name and error info. ie WK_MNSHD etc) this means that there is a workstation that […]
Description In rev. 3.0 and above you get the message “Permission insufficient for selection. Press ESC to continue”. Solution A new security field in the EasyPro Users parameter file now controls whether an employee can write a rental ticket for a bad guy re-open a ticket past the day it was closed change tax information […]
Description Sometimes items show as Overbooked on the Overbooking Report but do not show Overbooked at the Counter – WHY? Solution See attached file
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