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Prior to version 7.22 of CQCS Cyberscience created Excel spreadsheets in version 4.0 (file suffix .xls) which all later versions of Excel are backward compatible with and most other spreadsheet packages can read. As of CQCS 7.22-9A they have switched the default to Excel 2007 format (file suffix .xlsx) to take advantage of the expanded […]
May 21, 2020
“The “Unrecognised Host Message” is an indication of a drop in the network connection between the workstation and the server. This could be caused by a hiccup in the associated hardware (network cards routers switches etc.) in the operating system or in the Alert / Cyberscreen software itself. Steps to correct this include: Kill and restart […]
Can’t View Reports to Screen – “Firefox” or “Chrome” installed as default browser Description of Problem: Customer installs Mozilla “Firefox” or Google “Chrome” and now cannot run reports to the screen. (nothing happens; the computer does not even attempt to bring up a web browser and just sits at the report selection screen in Alert) Solution: […]
Description When you try to run certain reports the screen scrolls with the name of a database long rows of numbers and letters and either “OK” and/or “significant key change”. Solution The problem is a setting in VCQ. All you have to do to correct this is: Login as the user who is having the […]
Description Digi entries in the /etc/inittab file are lost or changed after the system is rebuilt causing missing gettys baud rate problems etc. Solution /etc/inittab Loosing Digi Getty Entries SCO Unix has a “feature” that you might not be aware of. On rebuilding the environment (ie during reboot) the file /etc/inittab will be erased and […]
Description How to make a CPIO backup on a UNIX system Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (directory_name): cd directory_name ls * | cpio -ocBvmd > /dev/rStp0 (or whatever the backup […]
Description How to make a CPIO backup on a Linux System Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (including subdirectories): cd / find directory_pathname -print | cpio -ocv > /dev/st0 (or whatever […]
Current backups are your insurance policy against disaster. You should keep several copies of your Alert system and data (including at least one copy off-site) to ensure they you can always retrieve the information you need. If you will be backing up your own system we recommend that you have a current (i.e. every month […]
Description 5.x Windows Troubleshooting Document Solution See attached file
If you have any questions about the implementation of EMV credit Cards in your business please feel free to contact Kara Lawrence(klawrence@alertms.com) the Help Desk (Support@alertms.com) or Jeff(jknoepke@alertms.com) If you want to get started with the registration process download and complete the
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