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I cannot log into Alert Check for one of the following error messages. “The supplied username and was rejected by all contracted ACS servers. Do you wish to update your server list re-enter your user information or exit?” Choose to update the server list and check for one of the following: “Connect failed: […]
May 21, 2020
Alert has a very sophisticated way of determining the sales tax rates to charge on any given ticket. The system will work down the following sequence until it finds a valid sales tax code to assign to the ticket: IS THE STORE WRITING THE TICKET SET TO CHARGE TAX BASED ON POINT OF ORIGIN OR […]
Description When does the system recognize a Sales item as Sold? When it is added to the ticket or when the ticket is closed? When are the earnings recognized? Solution There are two areas in the Sales File that are updated when an item is sold – the Quantity On-Hand (found in F6 Q_OH) and […]
Problem: When you try to run renewal billing you get an error “Another site or terminal is running renewal billing. Please try again later.” Solution: For Alert Version 9 and up from the main menu click Ticket and select Financial from menu choices at the top of the screen. Select Recurring Billing then Cleanout Renewal […]
The last thing you want your sales personnel worrying about is getting the correct tax area assigned to each ticket. But when the time comes to pay sales tax it’s important that each ticket has collected the correct tax. Alert EasyPro version 12 is here to help. Alert EasyPro has always assigned tickets to the […]
Description If you write a contract with no Rental items on it and then add a fixed amount of Damage Waiver the system will remove the Damage Waiver from the ticket and if called up later will show a balance due. Solution ALERT is designed to only allow Damage Waiver on tickets with Rental items. […]
If you add a Print Note that has columns of information like: 2 Mic Cables ____ Out ____ In 2 Mics ____ Out ____ In 2 Video Cables ____ Out ____ In it will not line up when printed on your tickets even if you use a non-proportional font […]
Description No Description Listed Solution ALERT EasyPro Support Document 9/11/2000 Changing Individual Rental Rates at Checkin Quick Checkin: At the Payments screen press F10 to return to the Main Contract screen. Press F5 to return to the Rental screen. Highlight the first item for which you want to adjust the extended (total) rental charge. Press […]
The process for writing a credit invoice to refund a missed discount overcharge incorrect tax damage waiver removal etc. can be made much easier by copying the original ticket to be credited. To do this: Call up the original ticket Select F4 Copy Click No at the Annual Event question (if asked) Enter your operator […]
After purging Bids the Open Bid Report still shows LOTS of Bids in the system. Why? There are two different situations that keep the remaining Bids from purging: 1) They are written for a future date (their Out Date is after the Cut-Off date you entered) 2) They were at some point either […]
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