Found 852 Results
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Description Where do the default values for Delivery Charges come from? Solution In the standard ALERT package the default Delivery Charges come from the Sales Item file (in the Quantity On-Hand area just like any other sales item). However if you have the Party Affinity feature turned on the default Delivery Charge comes from the […]
May 21, 2020
Description Sometimes I can delete Rental items off of contracts; sometimes I cannot. What’s the difference? Solution You can delete Rental items off of a ticket only in the following situations: The ticket is a Bid or Reservation The ticket is the Turnaround or In-Service Contract The ticket is a Contract that went out today […]
Problem: I am writing a ticket and the Venue button is greyed out. Why is that? Answer: It turns out you cannot add a venue while you are adding a new customer. If you select an existing customer the Venue button will be available for you to add a new venue “on the fly”.
Description I changed a customer’s address at the counter but when I call the ticket back up the old address keeps coming up. Why? Solution There are two reasons that a customer’s name address phone number or other ID data would not be retained when entered at the counter: Only Cash customers (those with a […]
Description No Description Listed Solution DO YOU KNOW WHERE TO FIND YOUR TAXABLE/NON-TAXABLE SALES: Following are some tips when preparing your Sales Tax Return. ?Always use the Taxable/Non-Taxable Sales (horizontal) totals at the bottom of the Monthly Sales Journal Report for your total figures of both taxable and non-taxable sales. ?NEVER use the vertical […]
Description Steps to follow to change from prorates to fixed rates Solution See attached file …
Description The ALERT EasyPro Help Desk is open from 7:00am to 5:00pm Mountain Time Monday-Friday. AMS in conjunction with the International ALERT Users Association (IAUA) maintains an After-Hours Support program to provide IAUA members access to Support / Help Desk service outside of these hours. To call in for assistance call ALERTand select extension 9. […]
Description How to properly split a ticket at the counter. The Ticket must have a valid contract number. Solution See attached document Note: The ticket must have been converted to a contract and saved to use the split functionality. Split Ticket Press Shift F6 or type SPLIT in the function box. If you type Y […]
Description Tracking the way customers find out about your business (Yellow Pages Word-of-Mouth Drive By Print Advertising etc.) Solution See attached file
Description How to setup and use Scaffolding Rates in ALERT Solution See attached file
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