Found 852 Results
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Description The Sales Earnings by Catagory Sales Earnings by GL and the Sales Earnings by Categ & GL do not include the sale of rental items or “Special” sales (such as Add-at-the-Counter items). Solution If you try to reconcile your Monthly Sales Journal to the Sales Earnings reports the earnings report will be short. This […]
May 21, 2020
Description The contract in the computer shows a Sales item and it’s associated monies. However the item does not print on the contract and the contract is missing the monies associated with it. Solution See if the quantity of the Sales item is 0. If it is this is the reason. To get a final […]
Description Rental rate breakdown does not print on final contract. (ex. Hourly Daily Weekly…) Solution When this occurs it is typically because someone has used fixed rates for this specific item. When printing this contract you would not wish for customer to see actual rate breakdown in case the fixed rate is actually higher.
Description What causes rental items to end up on the Turn-Around Ticket? Solution There are two ways Alert will put Rental assets onto the TurnAround Ticket: The most obvious is that there is a Turnaround time on the main Rental Class (rc_main) record Not quite so obvious is by the use of Preventative Maintenance. If the Maintenance Form includes an estimated down […]
Description How to properly complete the renewal billing parameters Solution Renewal Billing Parameter Setup On page 6 of the ALERT EasyPro System you will find two parameters that control which contracts are selected for billing and the amount for which they will be invoiced. Field 11: Number of Days to Default for Renewal Billing This […]
Description What to do if a rental item is listed as ‘S’old or ‘B’roken and it shouldn’t have been. Solution If the item is tracked in Bulk: Write a contract to the same customer as the original Sale / Broken ticket Go to F5 Rent Select the Fixed Asset that was erroneously ‘S’old or ‘B’roken […]
Description The rental prices display the rates including sales tax and/o damage waiver. This may be true when accessed through “Quote” through the “Rental” option when writing a reservation/contract or both. Solution There are two entries in the Store Parameters that control this feature. On page 4 “Display rental rates/sales prices inclusive of sale taxes?” […]
To process a credit card in Alert WITHOUT processing it through ICVerify 1. Enter a paytype of CC 2. Select either manual or swipe depending on whether or not you have the card in your possession. 3. Swipe or manually enter the card number. 4. Select MANUALLY AUTHORIZE not “Swipe” to process the card through […]
Description No Description Listed Solution PAIDOUTS ON ALERT EasyPro Determine what categories of expenses you will use when paying petty cash out of the drawer (e.g. Postage Office Supplies Employee Meals) and make a list with the appropriate GL Expense Account numbers. For each different GL Account Number you have in number one above create […]
Description How the ALERT system calculates the charges on Overnight rentals Solution See attached file
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