Found 852 Results
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Description Overbooking report is incorrect after converting delinquent reservations to contracts Solution Once a reservation is delinquent the system stops creating availability records for that reservation. If after a reservation is delinquent the ticket is converted to a contract and the date/time are not adjusted on that ticket NO availability records are created as part […]
May 21, 2020
Description The “QuickSale” option for writing up Cash Sales has been removed from the ALERT system as of revision 5.1. By using the following procedure you can write up Cash Sales through the standard contract writing system just as quickly as you could with QuickSale without having to sacrifice the advanced features of the standard […]
Description When checking in a ticket that has been out a week or more with a metered item the system is not allowing the correct “free” meter units. Solution The way the system caclulates the “Free Meter” allowance per Week is to take the Free Meter/Day from the items rate table and multiply that times […]
Description Meter Readings taken when an item checks in are not being updated to the Master record and so the previous meter reading value remains. Solution Make sure that the Rental Class has N to Kit
Description What to do if a Java (Windows) workstation can’t login to ALERT Make sure other workstations are able to get on. If not make sure the server and network are both up. Make sure your station can see the server over the network. At an MSDOS/Command prompt enter ping xxx.xxx.xxx.xxx (where xxx.xxx.xxx.xxx is the […]
Description How to make sales items unavailable at the counter but keep them in the system to retain history. Solution See attached file
Description How to tell contract(s) a Sales item was sold on. Solution You can write a report with the VCQ Report Writer from the cr_sales database You can run the Cost of Goods Sold report (from the Sales Reports menu) for the specific item and date range you are looking at.
Description If I change the tax rate associated with a given Tax Area how are open tickets affected? Solution After the tax rate has been changed the next time each open ticket (bid reservation contract) for that tax area is recalculated the tax amount will be adjust based on the new tax rate. Recalculation occurs […]
Description When trying to rent or sell a rental item you get a message that you must use fixed rates. Solution CAN’T RENT A RENTAL ITEM AT REGULAR RATES – MESSAGE “MUST BE FIXED RATE” Problem: If a message is given at counter “must be fixed rate” when trying to rent a rental item be […]
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