Knowledge base

Rental Earnings from Kits

Description How are the rental earnings from a Kit distributed back to the items in that Kit? Solution When a contract checks in with one or more Kits on it the system determines which rental items were on each Kit. It then sums the Daily rental rate of each of the items in a Kit […]

May 21, 2020

Renewal Billing Invoices For Checked-In Equipment

Description Renewal Billing a contract with checked-in items will invoice for items that are checked in as well as those that are out. Solution Although Renewal Billing will not select a contract with one or more returned rental items if you manually add the ticket to the list it will renewal bill BUT IT WILL […]

Relationship Between Preventative Maintenance and Work Orders

Description When an item comes due for service in Preventive Maintenance that maintenance work is frequently tracked in a Work Order. The relationship of Preventive Maintenance Turnaround and Work Order is sometimes misunderstood. Solution There is really no connection between Preventive Maintenance (PM) and Work Order (WO). The value of writing a WO for any […]

Re-transferring GL Interface Data

Description What to do if you need to re-export general ledger information for a day that the GL Interface has already been run for. Solution Go into the Reports Menu Advanced Reports GL Interface Export Put in the date you want to re-run Press enter through the Output options (it will default ‘To Screen’) Up-arrowback […]

Rates Overcharge After Renewal Billing

Description After a contract has been renewal billed it will charge a 4Week rate for any amount of time after the Billed-Through date. Solution The Prorate Table has not been correctly set up for that location. Correctly completing the Prorate Table will solve the problem.

Quick Sales Does Not Allow Serial Sales Items or Related Sales…

Description When writing a Sales ticket through the Quick Sales option the system will not ask for Serial Numbers on serialized items and does not display Related Sales Items. Solution The Quick Sales Functionality is really for limited simple transactions such as the sale of propane etc. The Serialized Sales Item feature is intended to […]

Description Overview, Setup, and operation of Peachtree PO…

Description Preventative Maintenance forms print almost every time when closing a ticket that has an item set up for maintenance. Solution Check the Preventative Maintenance setup for this item. Go to the Fixed Asset File Maintence select the item and press [Shift] F7 to view maintenance information. The percentage shown are how close to the […]

Peachtree Interface Missing GL_INT1.CSV

Description When attempting a Peachtree GL Interface you get through interface1 (counter) but then interface2 gets the error msg “cannot open file C:/tfw/down/gl_int1.csv(for importing)” Solution Make sure they ran a successful GL Interface Cleanup prior to attempting this interface. If they try to transfer two days individually on the same business day the second transfer […]

MSDOS / Command Prompt Function Key Commands

Description There are special “short-cut” functions available when working at the MSDOS / Command prompt Solution Pressing [F1] copies the characters of the previously executed command one by one to the command prompt. Pressing [F2] displays a dialog box that prompts you to enter a character and it copies the characters from the previous command […]

Monthly Billing Some Contracts

Description ALERT Renewal Bills and Advanced Bills based on a 28-day “month”. Some customers (especially government entities) will only accept long-term billings on a calendar-month basis. In this case you have three options: Long-term bill ALL contracts on a monthly-basis (small program change required – contact the Help Desk for current price quote) Have a […]