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Description Problem: I select an item from my rental fleet and then select F5 Missed to record a Missed Rental. Instead of taking me to the screen where I can record the missed rental it takes me to a Name Selection screen. What’s wrong? Solution The parameters for Missed Rentals have not been completed. You […]
May 21, 2020
Description The fields in the cr_log file (accessed by typing LOG in the function box when in a transaction or selecting the Ticket Log option from the Menu Pull-Down) and their uses. Solution ALERT EasyPro LOG File Fields and their Uses Date: The date this action on this transaction occurred. Time: The time of day […]
Description No Description Listed Solution IS IT A KIT?OR IS IT A RELATED ITEM? ?AND WHY IS IT IMPORTANT? If you are experiencing trouble with turns income or meter readings not updating the way you expect or if you use kits or related items it is important that you read on?. Kits When you […]
Description The ipconfig command can be very useful in tracking down network settings on a Windows PC. The attached document includes helpful command switches to get specific information. Solution See attached file
Description Your ScanShell800 Driver’s License Scanner / Optical Character Reader should be cleaned and calibrated approximately once a month. Solution See attached file
Description Description of the ALERT / Great Plains Dynamics Interface Integration Solution See attached file
Description When a contract that he been billed (either Advance Billed or Renewal Billed) closes there are different ways the final ticket is calculated. Solution There is a critical difference between Renewal Billed tickets and Advanced Billed Tickets at final ticket closure. Renewal Billed tickets will go through the standard rate logic at closing causing […]
Description When you run the Fixed Assets report called “Renter Utilization Report” it runs for a moment and then errors out saying that “rpt_temp.flt Does Not Exist Error on line 2 of ….” Solution Before running this report you must update the rental utilization information in the system. To do this: Go to the File […]
Description Description of Depreciation Fields Solution See attached file
Description Depreciation is calulating amounts that are too large (macrs) Solution Check the Fiscal Year End Date Parameter. If it is prior to the date you are running depreciation for the system can calulate amounts for the wrong fiscal year and they will be too high.
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