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Description When you copy a ticket the system does NOT check the availability of any of the rental items. Solution The system initially just copies the items to the new ticket as they were on the original ticket without checking availability. The system checks for overbooking and reports overbooking when the user modifies the time […]
May 21, 2020
Description Certain items are not depreciating even though they appear to have been set up correctly. Solution The issue may be that the fa_salvage_price is set but the fa_depr_thru_date is not set. It is possible for this situation to arise if the purchase date for the item is after the depreciation date the first time […]
Description In the Cash Register Module when closing the cash register for the day some transactions are not included in the reports. Solution Make sure all employees who have done financial transactions that day are setup in the Cash Register Menu option “Clerk to Drawer Association”. The cash drawer closing uses this file to determine […]
If a Linux-based system reports that it can’t update the ticket image record and you find that the ticket images are staying in the user’s home directory the problem is probably the “copy” command in Linux. Since Linux uses the “cp” command a symbolic link must be setup for the “copy” command to work. To create […]
Follow the attached instructions to select and batch print tickets en masse based on selection criteria like: · Date Range · Date Type (based on Out Date or In Date) · Location · Ticket Type (Quotes Reservations Contracts All) · Exclude or Include Will Calls
Description This document describes the expected behavior for Availability/Usage of rental equipment in ALERT. Solution See attached file
Description The Accrued Balance on an account is greater than can be explained by the AR balance on the account at the beginning of the day plus the current value of the open tickets at the beginning of the day. Solution If ALERT’s End-of-Day process is running after midnight the system may calculate the value […]
Description A customer saves a rate increase work sheet and wants to go back and make additional changes later on or will be working on adjusting rates over the course of a few days Solution Access to the worksheet can be given to them by adding the following entry to the menu: RC_RTMP1 89 SC […]
Description Reloading Data into Demo (Lone-Tar – Unix/Linux) Sometimes it is necessary or desirable to reload your ALERT system data from a backup into your Demo system. With it you can check data from a prior date or confirm the readability of your backups. NOTE: These instructions assume the standard data structure of /usr/alertii/data If this […]
A backup of your Alert system made after close of business on December 31st can be very useful. It can be used to recreate reports that should have been run that day. It can also be valuable if data files need to be recreated after a disaster. v If your Alert EasyPro system runs on […]
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