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Description What to check if a customer reports that their AR total balance (in the Last 30 Day AR Totals) doesn’t balance with their Manual Control form/Spreadsheet. Solution Make sure they are using the correct reports to get their control values from. These would be: Cash Register Payment List for Invoices (NOT the Due column […]
May 21, 2020
Description Common questions regarding the Alert Accounts Receivable module Solution APPLYING CREDITS TO A CUSTOMER’S ACCOUNT “I’ve written a contract to the wrong customer; what do I do?” Write identical contract to original only with neg $ amounts Apply credit invoice to positive invoice on incorrect customer. Write new invoice to correct customer. WHY […]
Description Historical Aging gives message saying “invoices have incorrect allocations”. Solution This is due to the fact that the customer has had severe allocation issues in the past. This may be due to purging or deleting tickets. Typically these customers would not be able to take advantage of this report.
Description If you need to adjust the Sales Tax Table to increase or decrease the amount of sales tax collected please refer to the attached document. Solution See attached file
Description How to Enter an AR Payment for a customer who doesn’t currently owe you anything. Solution ENTERING AN A/R PAYMENT ON ACCOUNT WHEN THERE ARE NO OPEN INVOICES… Customer Menu Customer Financial Processing Payments Choose Customer Number Message will appear that the customer has no open invoices. Press ESC 3 times to continue. Choose […]
Description How to setup and use a Manual Control Sheet for your Accounts Receivable. Solution See attached file
Description A customer’s Accrued Balance is different than their Current Balance – what does this mean? Solution The Accrued Balance is the total of the customer’s Current Balance PLUS the current value of their open contracts. It is calculated during the End of Day process. (Closing those contracts will NOT change the Accrued Balance until […]
Description The 30-day AR Balances is not updating. Solution End of Day may not be running. If this is a Windows server make sure the EOD process is setup and is running in the Task Scheduler or that someone is running the End of Day option manually. If this is a Linux or Unix server […]
UNAPPLIED CHECKS AND CREDITS APPLYING NEGATIVE AND POSITIVE INVOICES IN REV 7.2+ There are 3 way to apply payments in Alert. Find the item that best describes your situation then follow those directions. 1. APPLYING UNAPPLIED CHECKS TO OPEN INVOICES When to use this feature: When you are able to enter Customer Inquiry call up […]
Description In a Multi-store system the “Monies Due Other Locations” report that prints after the Daily Transactions Listing report has one or more line with a blank location name. Solution Check the Store Terminal Association parameter. Compare it with the Line entries on the payments taken that day. (NOTE: This is case sensative!!!) There will […]
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