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Description How to add / set up a custom report so that anyone can run it from the Run Custom Reports option on the Custom Reports Menu. Solution Save the enquiry to \alertwin\custom on Windows servers and /usr/alertii/custom on Linux or Unix servers (using 8 characters or less) no spaces or special characters. Add the report […]
May 21, 2020
Description Questions regarding accurate ROI reporting for Bulk items. Solution See attached file
To Fix Google Maps there are 2 options: Option 1: Change from Google Maps to another map Provider.(All computers are fixed at once but not using Google) 1. Go to codes and setup. 2. Go to Store Parameters 3. Go to Counter 3. 4. Change the map options under name Address printer Option 2: Do a […]
Installing the New Alert Login (05/16/2012) These Instructions are for installing the current Alert / CQCS client and a new login icon on a Windows 7 or Windows XP workstation. If you wish to update or change the client or login icon on your server please contact the Help Desk for assistance. […]
Description How to install / reinstall the Alert v4.2 client software from an ALERT CD onto a workstation Note: This install manual is for installing The client for Alert versions 3 through 5 For other versions Please see: Solution See attached file
Changing your Computer Power Options The Power Option defaults are often set to power down your hard disk or put your computer to sleep which end up causing the Alert sessions you have open on your computer to freeze give a blank screen or loose connection. In order to help prevent these issues you can […]
Does Alert run on Vista ? You can use Vista Business on your workstations. When you install the client software it will probably tell you that it cannot be loaded on an NT4 system and offer to retry. Choose the retry option and it should install and operate successfully. Vista Home does not […]
If after trying all of the usual things you can’t get reports to pop to the screen (e.g. Internet Explorer opens but just shows “Done” with a yellow triangle in the lower left hand corner of the screen try added the server to Trusted Sites in Internet Security and set the security level to “Low”. The reports should start coming up in the […]
The attached instructions may be used to load Alert onto a new or reloaded Windows server. However if the server name IP address workgroup or domain has changed you will need to make arrangements for an Alert Installer to get Alert running again. If you have a Unix or Linux server please contact the Help […]
Please see the attached document for instructions on reloading your Alert system. NOTE: Changes in server name operating system domain/workgroup or IP address will necessitate AMS doing part of this for you. Please make arrangements in advance for this assistance. NOTE: If you are using any of the following features of Alert there will be […]
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