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The columns on the Revenue Generated By Store Report are: Cash at Counter – Total of Cash Check and Credit Card taken at the counter Counter Charges – Total of AR & FC charges created at counter Generated – (Cash at Counter) + (Counter Charges) Payments Made – Total Paid on Account for invoices generated […]
May 21, 2020
Description Rental Earnings by Group & GL Report is listing a dollar amount with a zero GL number and no FR Group listed. Solution See attached file
Description Rental Equipment that was added to ALERT is not showing up on the Fixed Assets Receiving Report. Solution The FA Receiving Report uses the fa_add_date. In revisions up through 2.05 it was only updated when equipment was added through Equipment Receiving or Combined RC/FA. It was NOT updated when the equipment was added through […]
Description The ALERT software will not start. You may just get the message “Current Directory Cleared” and nothing else or you may get an error like “Communications Error Server Process Exited Unexpectedly” or may bring you to an operating system prompt or nothing may happen. Solution The cqcs.tbl will not allow you to start the […]
When trying to add a Sub-rental or Anticipated Purchase record for an item you get the message: “Entry Exists for XXXX-XXXX Description Sub-rental/Purchase record not added!! Check Subrental Record “ You cannot have 2 sub rental records for the same item for the same vendor that are due to be picked up on the same […]
Description After loading pcAnywhere on a Windows 2000 system it locks up. Solution If you install a PC Anywhere version earlier than 9.02 on a Windows 2000 Professional system the PC will not boot properly. Symantecs solution is to upgrade to revesion 9.02. There is a workaround however. You can install a version earlier than […]
Description There is a menu option on the End Of Year Menu called Adjust Customer and FA YTDs. This option resets the Year-to-Date (YTD) accumulations in the Fixed Assets and in the Customer Accounts. It should be run anytime during the first month of the new year. What happens if it is not? Solution The […]
Description A client (or prospect with the downloaded demo)gets this error when trying to start the software Solution They are using the 610demo.tbl and it needs to be unlocked. If this is a prospect get them in touch with Sales. If a client contact Client Care.
Description The following website contains lots of FREE suggestions and ideas for troubleshooting problems in Windows networks. Solution http://www.techtutorials.net/
Description How to switch an Individual Rental Class to a Bulk Rental Class Changing Individual Items to Bulk Items On the Rental Class File Maintenance menu choose the Utility pulldown menu and select “Change Individual Item to Bulk” Enter the Rental Class Number of the item to change. Click / Press F5 Go! If you receive any warnings […]
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