Knowledge base

Description Functionality that allows the user to automatically transfer bulk quantities of rental items between stores at checkin. Solution See attached file

May 21, 2020

Description 5.x Windows Installation Instructions (User) Solution See attached file

Description Upgrade Instructions from 4.2 or higher to 5.1 Windows Solution See attached file

Description Cycle advance billing (similar to renewal billing) is only performed on tickets that have been advanced billed at least one time Solution The advanced billing option on the customer financial menu will select any open contract that has ast been advanced billed 28 days (or what ever the default is in the parameter file […]

Description If your ALERT window doesn’t completely fit on the screen at one time (i.e. if a vertical scroll bar appears on the right side of the window) adjust the image size so that it all fits. Solution See attached file

Description How to add / set up a custom report so that anyone can run it from the Run Custom Reports option on the Custom Reports Menu. Solution Save the enquiry to \alertwin\custom on Windows servers and /usr/alertii/custom on Linux or Unix servers (using 8 characters or less) no spaces or special characters.   Add the report […]

Description Questions regarding accurate ROI reporting for Bulk items. Solution See attached file

To Fix Google Maps there are 2 options: Option 1: Change from Google Maps to another map Provider.(All computers are fixed at once but not using Google) 1. Go to codes and setup. 2. Go to Store Parameters 3. Go to Counter 3. 4. Change the map options under name Address printer Option 2: Do a […]

Installing the New Alert Login (05/16/2012)   These Instructions are for installing the current Alert / CQCS client and a new login icon on a Windows 7 or Windows XP workstation.  If you wish to update or change the client or login icon on your server please contact the Help Desk for assistance.     […]

Description How to install / reinstall the Alert v4.2 client software from an ALERT CD onto a workstation Note: This install manual is for installing The client for Alert versions 3 through 5 For other versions Please see: Solution See attached file