Found 852 Results
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Description It is important to keep the Out & In Date/Time on a ticket correct so that the correct charges are assessed and so the system can properly project equipment availability. Use the following steps to update the Out or In Dates & Times on Bids Reservations and Contracts. Solution To Change the Date/Time a […]
May 21, 2020
Description No Description Listed Solution CAN’T CHANGE INFORMATION ON THE “CASH” CUSTOMER In Codes and Setup System Wide Codes Store Parameters go to page 6 Find the question that asks for the “cash” customer account number. Change that number to another number temporarily. Exit parameters. In File Maintenance Customer File Maintenance bring up your “cash” […]
Description What to set up so the counter can record cash overages or shortages nightly Solution Setting Up to Record Cash Over/Short Step 1: Add the GL Account Number and Name to the GL Codes. File Maintenance GL Account Codes General Ledger Accounts F5ADD Example: 4845 Cash Over/Short […]
Description CANCEL A RESERVATION WITH A DEPOSIT Solution OPTION 1 – Keeping the deposit. 1. Set up a Sales Item called Cancellation Fee. 2. Using F9 Old bring the reservation to the counter screen. 3. Enter F2 Sale and do an F5Add and add a cancellation fee equal to the deposit. 4. Delete from […]
Description Birthdates on people over 50 years old are being recorded as being in the future. Solution When you enter a date into ALERT and only enter the last two digits of the year (e.g. 10/26/01) the system has to ?guess? what century this date belongs in (e.g. did you mean October 26 1901 or […]
Description Batch file to correct permissions ownership and group settings in a standard ALERT EasyPro system. NOTE: only users it corrects are counter manager ims and demo. If there are other users on the system this file must be modified or they must be corrected manually. Solution See attached file
Description What reports to run on a daily weekly monthly & yearly basis. Solution See attached file
Adding New Users in Alert Last modified May 2022 Step 1: When adding a new user to Alert you will need the following information: 1. Username 2. Password 3. Security Level (50/counter 60/manager) 4. Default Store location 5. Default contract printer name (contract contract2 ect) Step 2: Access the Operator Menu by clicking […]
Description Connection to the server goes down while they are working on a ticket. When the connection cames back and they try to retrieve the ticket out of Stranded they get an error “Record In Use” (as seen at Johnson’s Handy Rent-All) Solution The original user session is still running and is holding the records […]
Description At various times without warning you get and error something like “/usr/cqcs/cs xxxx Memory Fault – Core Dump” where xxxx is a different number each time (e.g. 2403 2592) Solution There is a memory corruption on the server. Cold boot the server and try again. If the error continues contact the ALERT Help Desk.
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