Knowledge base

Yep Folks, we have an updated Counter Manual. Click and enjoy!  

September 26, 2023

—Prior Year’s Tickets for trailing 12 months –Output Sample:               Define date begindt=parameter/prompt=”Enter the Beginning Date to Report “default todaysdate – 365 Define date enddate=parameter/prompt=”Enter the Ending Date to Report “ default todaysdate Define number tvalue=parameter/prompt=”Enter Minimum Ticket Value to Report “ default 100   Where cr_main:cr_trans_type=”C” and cr_contract_closed=”Y” […]

September 19, 2023

With version 23, you can easily change, or add tax information. The process is similar to Import/Export. Please follow the steps in the attached document, and as always, contact Support if you have any questions.

July 27, 2023

This is one of those items you don’t have to do very often, so you forget how easy it is. Take a look at the attached document to remember, or to learn about it for the first time.

July 13, 2023

This report will list all current items setup for some SME charges. ******* where (rc_main:rc_sme_tax=”Y”) and (fa_main:fa_status one of “CU”,”DM”) list/domain=”fa_main”/nobanner/Title=”Items setup for SME tax” fa_main:fr_group/noduplicates fr_group:fr_group_desc fa_main:fa_key fa_main:fa_name fa_main:fa_type fa_main:fa_status fa_main:al_location fa_main:fa_serial_no rc_main:rc_sme_tax/duplicates

July 11, 2023

This document will walk you through how to refund sales tax through version 23.

Did you know you have the ability to attach a free text note to individual rental items on a ticket? Take a look at the attached document for instructions.

June 30, 2023

If you currently have an email address contact option when you are sending out Invoices/Statements from the Document Center, but would also like to add a direct phone number, you can either modifiy your current Default Message, or add a 2nd options. Take a look at the attached document for instructions.

June 29, 2023

This Document will show you how to go into Alert V23 and find a stranded ticket as well as how to pull it out of the stranded status.

June 20, 2023

This document will walk you through how to trouble shoot your email on Alert V23.