Knowledge base

Cyberscience has released a new CQCS v7.22-9e client that will run successfully with the current version of Java running on the workstation as long as an older version is also loaded on the computer.  This revised client software can run with any version of Java active on the PC as long as there is also a version […]

May 21, 2020

Description This checklist is designed to help you keep your computer equipment safe during severe weather conditions (floods tornados hurricane etc.). It’s important to ensure that if anything does happen to your system you will be able to retrieve your data once the emergency is past. Before shutting down print Open Contracts and Open Reservations reports to […]

PROBLEM:  When you try to use the Printer icon in Internet Explorer to print the report nothing prints. SOLUTION:  Have reports display in the Cyberscience Report Viewer.   Step 1 – Turn Off Active X Control   At a command prompt (run as Administrator on Windows7 computers) cd into c:\Program Files\cqcs\7.22-9E_client  (or whatever your current […]

Counter Manual This manual documents the entire counter system from writing contracts and reservations to handling overbooking split contracts and partial returns. Payment options and the use of availability usage and time functions are also covered. All counter reports are also explained and sample reports are provided. rev 5.1   rev 7.2    rev 8.0  rev 9.0  rev 10.0  […]

Description Directions on backposting closed contracts to the previous month. Solution See attached file and for further help see our video here:

By marking a customer account as a ‘Bad Guy’ account type in Alert you can save yourself a lot of trouble. Once a customer account is marked as a ‘Bad Guy’ it requires a manager’s approval to rent to this customer. See the pdf below for steps to change a customer to a ‘Bad Guy’ […]

Description How to get your Bad Debts to print at the bottom of your AR Aging report. See the pdf below for directions (step 2C).

See the pdf below (step 3) for how to write off bad debts in Alert.  Bad Guy.pdf

Ever applied an AR payment to the wrong invoice and needed to correct it days later?   You can fix this yourself   Simply call up the customer in the Customer Search screen and select Payments from the View menu Highlight the payment to be unapplied and select Unallocate Check from the Action menu **This […]

Description In order for a contract to be CycleRenewal or Advance Billed it must meet the following criteria: Solution The contract to be Cycle/RenewalAdvanced billed: The ticket must be Open The customer must be an Accounts Receivable customer (or an Accounts Receivable customer on COD status coded as AC in the Customer File) or the option […]