Knowledge base

Description The 30-day AR Balances is not updating. Solution End of Day may not be running. If this is a Windows server make sure the EOD process is setup and is running in the Task Scheduler or that someone is running the End of Day option manually. If this is a Linux or Unix server […]

May 21, 2020

UNAPPLIED CHECKS AND CREDITS APPLYING NEGATIVE AND POSITIVE INVOICES IN REV 7.2+ There are 3 way to apply payments in Alert. Find the item that best describes your situation then follow those directions. 1.       APPLYING UNAPPLIED CHECKS TO OPEN INVOICES When to use this feature:   When you are able to enter Customer Inquiry call up […]

Description In a Multi-store system the “Monies Due Other Locations” report that prints after the Daily Transactions Listing report has one or more line with a blank location name. Solution Check the Store Terminal Association parameter. Compare it with the Line entries on the payments taken that day. (NOTE: This is case sensative!!!) There will […]

Description When statements are printed some accounts print for $0.00 Solution Statments are run for all customers who currently have a balance. If you back-date the run of your statements and the customer’s account has added an invoice since the Cut-off date a statement will be printed (because they NOW have a balance) but it […]

These directions should be used when a customer has a credit contract listed against their account and prefers to get a charge back on their credit card rather than using the credit towards future invoices. This process is only necessary when the client wishes to use their credit card AND the rental store is using […]

Problem:  When I run the Ledger Card Report for a customer there are tickets listed that show “Paid At Counter” but these tickets were not paid at the counter.     Solution:  The Ledger Card Report has a date range that can be entered.  You must enter today’s date as the “ending date” in the […]

Description Things to check if your Accounts Receivable goes out of balance/How to keep charge accounts in balance Solution Reasons Accounts Receivable May Be Out of Balance   Adding instead of subtracting or vice versa on control sheet IMS dials in at customer request and reopens a ticket from a previous day to delete payment […]

Description No Description Listed Solution INVOICE or FINANCE CHARGE MISSING FROM CUSTOMER STATEMENT:   Ask customer what the date of the invoice is. Then ask what the cutoff date of the statement is. If the finance charge or other invoice was posted on 7/31 and the cutoff date for statements is 7/30 the invoices will […]

Description No Description Listed Solution CHANGING CUSTOMER ON AN OPEN TICKET… If a ticket is written to the wrong customer and is still open call the ticket up using F9 OLD and then call it up on the screen. Choose F4 Name and then F4 Clear to clear out all customer information and then re-enter […]

Description Problem: When calling up a customer by key number in the Customer Inquiry screen the wrong customer will be brought up. Usually if you try a variety of different account numbers a few will work and the others will all select the same incorrect account. Solution There is a customer record with a blank […]