Knowledge base

New with v21, you can Merge Tickets! Take a look at this video for the details. https://vimeo.com/686716667/22578ccfe4

March 10, 2022

I have a new printer that has been set up in Alert, but it isn’t printing. What’s wrong? It’s possible the default printer for each login might not have been changed. We’ll show you how to check.

March 8, 2022

If you have ever needed to change the Customer shown on an open ticket, the answer is a click away.

Need to change the amount of a Damage Waiver on a ticket? Remove the Damage Wavier? You can & it is easy to do.

If you have ever entered a Customer payment incorrectly, or entered the right payment amount for the wrong Customer,  this document will show you how to simply delete that payment.

Report Output Example: ************************************************************************************** define string loc = parameter/prompt=”Enter location or #A for all”/uppercase default “#A” define file slpohdr = access sl_pohdr, set sl_po_req_no= sl_posb:sl_po_req_no, generic where (slpohdr:al_location = loc or loc =”#A”) list/nobanner/domain=”sl_posb”/duplicates/title=”Backordered Items Report” slpohdr:al_location/heading=”Loc” sl_posb:sl_po_req_no/nocommas/heading=”Req#” sl_posb:sl_mfg_cat_no/heading=”Mfg cat#” sl_name:sl_name/heading=”Name” sl_posb:sl_ship_bkord_code/heading=”Code” sl_posb:sl_ship_bkord_date/heading=”Date”/mask=”mm/dd/yy” sl_posb:sl_ship_bkord_qty/heading=”Qty” /*end of report “S = Shipped, B = Backordered” – Informational […]

So Alert has all these great reports in Report Share. How do I get them to MY Custom Reports folder? The attached document will show you the process, step by step.

March 7, 2022

Aaron has given us another great document to better access the many reports in Report Share. Take a look!

March 3, 2022

For those of you who might be intimidated by the Rate Increase process, this document combines a couple different methods to create an easy way to update your Rental Item pricing.

March 1, 2022

Have you ever wished your Alert session could just auto login? This short document will assist you in setting up a desktop icon for one click Alert access.

February 28, 2022