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Knowledge base
The easiest way to do a refund, it to create a Credit Ticket.
January 14, 2022
One common use for this feature, is to apply a credit memo to either a debit memo, or closed invoice.
define string cat=parameter/prompt=”Sales Item Category: “/uppercase define date begin_dt=parameter/prompt=”Beginning Sales Date: ” define date end_dt=parameter/prompt=” Ending Sales Date: ” where (sl_main:sl_category= cat or cat = “#A”) and cr_main:cr_in_due_date>=begin_dt and cr_main:cr_in_due_date<=end_dt and cr_contract_closed= “Y” list/title=”Sales by Category”/nobanner/domain = “cr_sales” cr_main:cr_contract cs_main:cs_name/heading=”CUSTOMER NAME”/duplicate cr_sales:sl_mfg_cat_no sl_name_t:sl_name/heading=”ITEM DESCRIPTION”/duplicate sl_main:sl_category/heading=”CATEGORY”/duplicate cr_main:cr_in_due_date/heading=”SALE-DATE”/mask=”MM/DD/YY”/duplicate cr_sales:cr_sl_quantity/width=10/nocommas/heading=”QUANTITY” cr_sl_ext_amt_net/heading=”ITEM-TOTAL-$$” cr_totls:cr_ticket_total/heading=”TOTAL-ORDER-$$”/duplicate sorted by sl_main:sl_category top of page […]
December 30, 2021
The Document Center has had some modifications with version 20. We’ve updated the document to help you get the most out of the feature.
November 23, 2021
Back Posting is a handy tool. If you have ever found yourself needing to modify a ticket from a previous day, this can make your job a little easier. In earlier versions of Alert, back posting allowed you to post a current month ticket back to the last day of the previous month. With the […]
November 22, 2021
This updated document walks you through the ticket writing process, using lots of screen snips for clarity. If you are recently upgraded, or new to Alert, this will make creating a ticket a snap.
Just another reason to love the Dashboards! Just in case you didn’t know, by clicking in the body of nearly all of the Dashboard tabs, you can right click to process a report for all the information on that screen. Once the report displays on the screen, you can then open the report in Excel […]
Turnaround tickets. In-Service tickets. What are they? What do they do? Take a look at the attached short document to find out.
November 12, 2021
If you have ever run your Statements and had the finance charges calculate incorrectly, or you noticed your dates were off for your 30, 60, 90 fees? If so, this document is for you. Reversing Finance Charges is a quick & easy fix with the attached document.
November 8, 2021
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