Knowledge base

Executive Dashboard in v20.. where did it go? Chris will spend the next three minutes and seven seconds clarifying the issue. Short answer: it was renamed & moved, but don’t let me spoil the surprise..

March 8, 2021

Have you ever found yourself finishing up a ticket and wanted to email it immediately to your Customer? Stop. You don’t have to go to the Operator Dashboard.. You can email directly from the ticket. Take a couple of minutes, watch this video and you will save yourself some steps.

Why are there so many places for an email address in a Customer record? Which one does Alert use? Watch as Chris explains this email mystery. Different processes, pull different email addresses. Find out which you need, and which you can skip.

Getting rid of a Credit Memo is easy. In the next three minutes, Chris will show you how.

Find out how to add an informative or inspirational message to your Alert Landing page.. You know? Put whatever you like. Watch as Chris illustrates how easy this is in this short video.

For all of our Colorado Clients. Please take a moment to watch Mary’s video explaining how to set up and process tickets using the new Jurisdiction Tax tables.

March 5, 2021

Follow along as Chris shows you how you can add a hyperlink to a memo and send it out to your Customers.

Have you ever wanted to send your Customers a hyperlink to a web address? You can now add a hyperlink in a Memo.

Here’s Mary with the finale of the Dispatcher Dashboard videos. We hope they’ve been helpful.

February 24, 2021

Mary continues her tour of the Dispatcher Dashboard in this 2nd video.