Knowledge base

Watch and listen as Mary describes the Dispatch Dashboard, part 1.

February 24, 2021

Watch as Chris shows you the steps to change your web browser from Internet Explorer, to Google Chrome.

February 5, 2021

The Alert Version 18 Document Center added the ability to set up default memos for the body of the email, to be used when emailing customers. With a little setup these can be automatically personalized to use the correct customer’s information. This is similar to mail merge in MS Word. A letter can be set […]

January 27, 2021

Now that Windows is no longer supporting Internet Explorer, watch Chris show you how to change your browser to Chrome.

Which option will work better for you? Option 1 – 28 Day Recurring Bill, or Option 2 – Billing in Full and Scheduled Payments. Both options are explored in detail in this informative document.

Join Chris as he demonstrates how easy it is to join a meeting with our Alert Support Staff.

January 14, 2021

Join Chris as he unveils the new Executive Reports Center, formerly known as the Executive Dashboard.

Join Chris as he discusses v20 Security Level options. This video will assist Managers and Owners in determining what security levels are required in different areas of v20. With v20, our Clients now have the ability to modify the security levels at your Company level. The video will show how to edit the employee security […]

Join Chris as he goes over the new v20 Landing Page.

Our Writing a Ticket in Alert and Closing a Ticket in Alert documents are a great addition to your New Employee Education packet and will reinforce what is being taught at the Counter.

December 30, 2020