Knowledge base

Our Closing a Ticket in Alert and Writing a Ticket in Alert documents are a great start to your New Employee Education packet and will reinforce what is being taught at the Counter.

December 30, 2020

When balancing the cash drawer in Alert, the following reports can be used.

December 23, 2020

Cycle billing allows monthly or weekly invoices to be sent out for long-term rentals. Cycle billing allows both arrears billed and advanced billed tickets to be processed in a single step. This way payment may be collected on long term rentals on a periodic basis rather than a lump sum at the end of the […]

Preview the exciting changes in v20, it’s new from the inside out.

The Alert / Epicor Interface was designed for rental companies who have a large retail segment (or vice versa). This interface allows the user to have the best of both worlds: sophisticated rental software and a sophisticated point-of-sale and business system that best fits their needs. This interface uses the Epicor system as the primary […]

ReportShare is a forum that allows Alert users to share their custom reports that were written using CQ Report Writer.  ReportShare is divided into sub-categories to make it easier for you to find relevant reports.  Review the list at the left by expanding the ReportShare category. Submitting Custom Reports To submit reports you will need to […]

May 21, 2020

Description When you try to change the ID3 field on a ticket the system appears to accept the change but when you go back into the customer name information the ID3 field is back to the original data. Solution This is caused by the Job/PO on the ticket having a salesperson associated with it. The […]

To get a count of the number of files in a directory: Get into that directory Type in ls -l | wc -l Note: this will include sub-directories in the count but NOT the file counts in those subfolders

Description Sometimes I want to just print what is on the screen. How do I do that? Solution Bring up the desired screen image. Hold down the Alt key and press the PrtSC (or PrintScreen) key Open Miscrosoft Word or Wordpad Paste the image into Word/Wordpad by clicking on Edit and then Paste or by […]

Description Windows is trying to open files automatically but then fails often saying it’s the Wrong File Type or an Unrecognized File Type Solution Windows automatically opens files with a program that is selected based on the file name extension. For example files that end in .doc are opened with Word or some other word […]