Found 845 Results –
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Deleting Logins and Users
LOGINS are the username that you enter to start your connection to Alert USERS are the user ID that you enter to identifier yourself when you work in Alert. To remove logins from Alert that you no longer wish to have: · Log into Alert as administrator · Choose the Operator Menu application · Choose […]
May 21, 2020
Remote Desktop Access in Windows 2003
Description Remote Desktop Administration is a feature built into Windows XP & 2003 (and is available for earlier versions of Windows) that allows a remote network user to login to a PC. Solution To set up and use this funtionality follow these steps: Go to Start Control Panel System and select the Remote tab. In […]
quicksale
Description Quick Sales Item Screen and Serialized Items Solution The Quicksales counter screen was designed to capture sales of items like propane not to process serialized sales items. Even though the screen does not restrict the type of sales items accessible on that screen the program does not support much of the functionality available through the […]
Payments Taken at Other Stores/Locations
Description What happens when one location writes a ticket and another location checks in the equipment and takes payment? Solution In the scenario that store #100 writes a ticket and store #200 checks it in and takes final payment store #100 looks on the cash register payment report as though it took the payment at […]
Non-taxable transaction shows as taxable
Description Daily Transaction Report is placing Non-taxable dollars in the Taxable column. Even though customer tax status is exempt and contract did not charge tax. Solution This is due to the fact that when the contract was first written the tax field in the payment screen was “fixed” to zero rather than “set to non-tax” […]
Mail Merge – Labels
Description This document describes how to create labels via a Word Mail Merge. Solution See attached file
Java is slow to come up
Description Problem: The Java Application is really slow coming up. Solution Try the following (you may only need to do one or two of these steps): Have the IT person check the primary DNS setting to to look at the IP address of the server itself first. Give each workstation a static IP address. Add […]
Java Application is Slow Coming UP
Description Problem: The Java Application is really slow coming up. Solution Try the following (you may only need to do one or two of these steps): Have the IT person check the primary DNS setting to to look at the IP address of the server itself first. Give each workstation a static IP address. Add […]
How to Stop a Client Workstation from Access the Internet
Description Sometimes you may want to disable Internet access from counter workstations. However unless done correctly this can interfere with the station’s ability to run the ALERT client software. Solution One way to do this involves adjusting the Internet Connection settings in Internet Explorer. See attached instructions for how to do this. See attached file
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