Knowledge base

Description How do I correct the date and time on my Linux server? Solution From any workstation log into Alert with a username of root and a password of ims01. Select Operator Menu. One of the options on this menu is “Update System Date/Time.” Select this and follow the prompts. If this does not work […]

May 21, 2020

Description How to setup a Windows Terminal Server to automatically reboot itself. Solution See the attached Word document or see document #320188 on Microsoft’s Knowledgebase See attached file

If you have tried to cancel the queued up requests sent to a Windows printer and one or more will not clear out of the queue try the following: Click on Start and then on Run Enter in CMD and press the <Enter> key At the command prompt enter  cd  \windows\system32\spool\printers At the next command […]

Description How to define slip printer associations for each workstation on a Windows network. Solution A) You will need to have a printer name to send to. Windows 95/98 – capture the slip printer port as LPT2 or other LPTn device (it can be a Generic Text or other simple printer type). Windows 2000/XP – […]

Description Setting Printer Permissions on Window XP Solution See attached file

Description Since the menu option to set the form length on Slip (receipt) printers doesn’t work on Windows-based systems how do you set it so that receipts don’t print with a long “tail” of blank paper? Solution On the server get to an MSDOS/Command prompt Type in print /D:\\machine_name\print_name c:\alertwin\forms\slip.frm  where machine_name is name of […]

Description Barcode printer prints labels of the wrong size or prints garbage instead of labels. Solution See attached file

Description I can’t get reports to print to my Brother printer even though it works for all my other Windows applications. Why? Solution Cyberscience Support reports that there are frequent problems printing to Brother printers from the Cyberscience Report Writer. The problems have included not printing at all printing half characters and even mirror printing. […]

Description Setup instructions for Axion A714 Slip (Receipt) printers Solution AXIOM A714 Slip/Receipt Printer Configuration Enter Programming Mode by holding down the FEED button while powering up the printer. Change Settings by pressing the FEED button when the option to be changed is displayed. To leave Settings the way they are simply wait (about 5 […]

A searchable list of known Alert software issues is now available.  These are known to AMS as Software Trouble Reports – or – STRs.   You can filter this list by any term you want to search for open vs. closed status and/or ones that you have reported.  To see this list:   [Click here]