Found 845 Results –
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How to Clear a Stuck Print Request from a Windows Print Queue
If you have tried to cancel the queued up requests sent to a Windows printer and one or more will not clear out of the queue try the following: Click on Start and then on Run Enter in CMD and press the <Enter> key At the command prompt enter cd \windows\system32\spool\printers At the next command […]
May 21, 2020
Slip Printer Setup by Workstation – Windows
Description How to define slip printer associations for each workstation on a Windows network. Solution A) You will need to have a printer name to send to. Windows 95/98 – capture the slip printer port as LPT2 or other LPTn device (it can be a Generic Text or other simple printer type). Windows 2000/XP – […]
Setting the Form Length on a Slip Printer on Windows System (rev…
Description Since the menu option to set the form length on Slip (receipt) printers doesn’t work on Windows-based systems how do you set it so that receipts don’t print with a long “tail” of blank paper? Solution On the server get to an MSDOS/Command prompt Type in print /D:\\machine_name\print_name c:\alertwin\forms\slip.frm where machine_name is name of […]
Problems Printing to Brother Printers
Description I can’t get reports to print to my Brother printer even though it works for all my other Windows applications. Why? Solution Cyberscience Support reports that there are frequent problems printing to Brother printers from the Cyberscience Report Writer. The problems have included not printing at all printing half characters and even mirror printing. […]
Axiom A714 Slip Printer Configuration
Description Setup instructions for Axion A714 Slip (Receipt) printers Solution AXIOM A714 Slip/Receipt Printer Configuration Enter Programming Mode by holding down the FEED button while powering up the printer. Change Settings by pressing the FEED button when the option to be changed is displayed. To leave Settings the way they are simply wait (about 5 […]
Software Trouble Report (STR) and Resolution Status – All…
A searchable list of known Alert software issues is now available. These are known to AMS as Software Trouble Reports – or – STRs. You can filter this list by any term you want to search for open vs. closed status and/or ones that you have reported. To see this list: [Click here]
How to Add a New Login on Windows-Based System
Description How to add a new login to a Windows-based ALERT system (NOTE: if you are just adding a new user who will be using an existing login to access ALERT they just need to be added to the ‘EasyPro System Users’ in the Codes and Setup System-Wide Codes menu). Solution Step 1: When adding […]
Errors on Tickets from Stranded Ticket File
Description What to do if you cannot save a ticket that has been pulled back out of the Stranded Ticket file. Solution CAN’T REMOVE A TICKET FROM STRANDED… If your contract is in stranded and you remove it and each time you try to save or abort you get an error… Access your contract from […]
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