Knowledge base

Description “Waiting for record…” error when pulling ticket from Stranded Ticket File. Solution When you attempt to pull a ticket from the stranded ticket file and you get an error similar to: “waiting for record…” (where … lists the file name and error info. ie WK_MNSHD etc) this means that there is a workstation that […]

May 21, 2020

Description In rev. 3.0 and above you get the message “Permission insufficient for selection. Press ESC to continue”. Solution A new security field in the EasyPro Users parameter file now controls whether an employee can write a rental ticket for a bad guy re-open a ticket past the day it was closed change tax information […]

Description Sometimes items show as Overbooked on the Overbooking Report but do not show Overbooked at the Counter – WHY? Solution See attached file

Description How to sell a rental item on EasyPro using the CS2000 interface. Solution See attached file

Description Work around for when during check-in the system erroneously reports a deposit is still owed. Solution “Deposit Still Owed For This Ticket” Message Press ESC to get to Payment Screen. Type BYE in the Function Box to get a %. Type BYE to logout and then log back in as MANAGER. Choose #1 for […]

Description Deposit amounts are not being added to ticket autmatically. Instead you must manually enter deposit amount. Solution Check to see if there is a dollar amount in the deposit field. (located under F6Rate of Rental Inquiry) Check all store locations (Page Down). If customer uses Flex Rates there will be a separate store location […]

Description How can you print a Delivery Ticket without prices on it? Solution The following conditions must exist: The customer’s account must have an H in the Price Type field The ticket must be an Open Contract (not Bid or Reservation) The Delivery field in the contract’s Time Box must be set to Y Under […]

Description Lists the steps necessary to setting up Delivery Areas and Delivery Codes. Solution SETTING UP DELIVERY CODES   STEP 1 – Codes & Setup?..System Wide Codes??Delivery Area Codes Setup each Delivery Area it’s description and the regular charge for delivery there.   STEP 2 – Codes & Setup?..Rental/Sales Item Codes?..Sales Item Categories Setup a […]

Description Sometimes you want to charge by the rental day for an item increasing the charges by a whole day rather than adding additional hourly charges. For example if a customer has an item for 26 hours and you want the system to charge them for 2 days. Solution The following conditions must be setup […]

Description Getting Error “Cyberscreen Runtime System Cannot Run CQCS Error Code D1” (or something similar) and then it returns to an operating system prompt or in Windows returns to the desktop. Solution The CQCS table file (cqcs.tbl) has expired. If you are at an operating system prompt enter cqcsfind cqcs.tbl to find where the table […]