Found 845 Results –
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Changing Individual Rental Rates at Checkin
Description No Description Listed Solution ALERT EasyPro Support Document 9/11/2000 Changing Individual Rental Rates at Checkin Quick Checkin: At the Payments screen press F10 to return to the Main Contract screen. Press F5 to return to the Rental screen. Highlight the first item for which you want to adjust the extended (total) rental charge. Press […]
May 21, 2020
Writing a Credit Invoice to Refund Charges, Taxes, or Damage…
The process for writing a credit invoice to refund a missed discount overcharge incorrect tax damage waiver removal etc. can be made much easier by copying the original ticket to be credited. To do this: Call up the original ticket Select F4 Copy Click No at the Annual Event question (if asked) Enter your operator […]
Why won’t my Bids Purge?
After purging Bids the Open Bid Report still shows LOTS of Bids in the system. Why? There are two different situations that keep the remaining Bids from purging: 1) They are written for a future date (their Out Date is after the Cut-Off date you entered) 2) They were at some point either […]
Where do default Delivery Charges come from?
Description Where do the default values for Delivery Charges come from? Solution In the standard ALERT package the default Delivery Charges come from the Sales Item file (in the Quantity On-Hand area just like any other sales item). However if you have the Party Affinity feature turned on the default Delivery Charge comes from the […]
When Can You Delete Rental Items Off of a Rental Contract
Description Sometimes I can delete Rental items off of contracts; sometimes I cannot. What’s the difference? Solution You can delete Rental items off of a ticket only in the following situations: The ticket is a Bid or Reservation The ticket is the Turnaround or In-Service Contract The ticket is a Contract that went out today […]
Venue Button Greyed Out at the Counter
Problem: I am writing a ticket and the Venue button is greyed out. Why is that? Answer: It turns out you cannot add a venue while you are adding a new customer. If you select an existing customer the Venue button will be available for you to add a new venue “on the fly”.
Updated Customer Information Not Retained
Description I changed a customer’s address at the counter but when I call the ticket back up the old address keeps coming up. Why? Solution There are two reasons that a customer’s name address phone number or other ID data would not be retained when entered at the counter: Only Cash customers (those with a […]
Taxable_Non-Taxable_Sales
Description No Description Listed Solution DO YOU KNOW WHERE TO FIND YOUR TAXABLE/NON-TAXABLE SALES: Following are some tips when preparing your Sales Tax Return. ?Always use the Taxable/Non-Taxable Sales (horizontal) totals at the bottom of the Monthly Sales Journal Report for your total figures of both taxable and non-taxable sales. ?NEVER use the vertical […]
Support After-Hours
Description The ALERT EasyPro Help Desk is open from 7:00am to 5:00pm Mountain Time Monday-Friday. AMS in conjunction with the International ALERT Users Association (IAUA) maintains an After-Hours Support program to provide IAUA members access to Support / Help Desk service outside of these hours. To call in for assistance call ALERTand select extension 9. […]
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