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Backing up your Alert system (Windows servers)
Current backups are your insurance policy against disaster. You should keep several copies of your Alert system and data (including at least one copy off-site) to ensure they you can always retrieve the information you need. If you will be backing up your own system we recommend that you have a current (i.e. every month […]
May 21, 2020
EMV
If you have any questions about the implementation of EMV credit Cards in your business please feel free to contact Kara Lawrence(klawrence@alertms.com) the Help Desk (Support@alertms.com) or Jeff(jknoepke@alertms.com) If you want to get started with the registration process download and complete the
Problems Logging into Alert
I cannot log into Alert Check for one of the following error messages. “The supplied username and was rejected by all contracted ACS servers. Do you wish to update your server list re-enter your user information or exit?” Choose to update the server list and check for one of the following: “Connect failed: […]
Selection of Sales Tax Area for a Rental Ticket
Alert has a very sophisticated way of determining the sales tax rates to charge on any given ticket. The system will work down the following sequence until it finds a valid sales tax code to assign to the ticket: IS THE STORE WRITING THE TICKET SET TO CHARGE TAX BASED ON POINT OF ORIGIN OR […]
Sales File Quantity On-Hand, Sold, and Used Records
Description When does the system recognize a Sales item as Sold? When it is added to the ticket or when the ticket is closed? When are the earnings recognized? Solution There are two areas in the Sales File that are updated when an item is sold – the Quantity On-Hand (found in F6 Q_OH) and […]
How to Clean Out Renewal Billing
Problem: When you try to run renewal billing you get an error “Another site or terminal is running renewal billing. Please try again later.” Solution: For Alert Version 9 and up from the main menu click Ticket and select Financial from menu choices at the top of the screen. Select Recurring Billing then Cleanout Renewal […]
Getting the RIGHT Sales Tax Area on Each Ticket
The last thing you want your sales personnel worrying about is getting the correct tax area assigned to each ticket. But when the time comes to pay sales tax it’s important that each ticket has collected the correct tax. Alert EasyPro version 12 is here to help. Alert EasyPro has always assigned tickets to the […]
Damage Waiver-Only Tickets Losing $$
Description If you write a contract with no Rental items on it and then add a fixed amount of Damage Waiver the system will remove the Damage Waiver from the ticket and if called up later will show a balance due. Solution ALERT is designed to only allow Damage Waiver on tickets with Rental items. […]
Notea don’t line up, seem to zig-zag down the page
If you add a Print Note that has columns of information like: 2 Mic Cables ____ Out ____ In 2 Mics ____ Out ____ In 2 Video Cables ____ Out ____ In it will not line up when printed on your tickets even if you use a non-proportional font […]
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