Found 847 Results –
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Re-Activating a Sold or Broken Fixed Asset
Description What to do if a rental item is listed as ‘S’old or ‘B’roken and it shouldn’t have been. Solution If the item is tracked in Bulk: Write a contract to the same customer as the original Sale / Broken ticket Go to F5 Rent Select the Fixed Asset that was erroneously ‘S’old or ‘B’roken […]
May 21, 2020
Rates Display Including Sales Tax, Damage Waiver
Description The rental prices display the rates including sales tax and/o damage waiver. This may be true when accessed through “Quote” through the “Rental” option when writing a reservation/contract or both. Solution There are two entries in the Store Parameters that control this feature. On page 4 “Display rental rates/sales prices inclusive of sale taxes?” […]
Processing Credit Cards through Alert without hitting TPI
To process a credit card in Alert WITHOUT processing it through ICVerify 1. Enter a paytype of CC 2. Select either manual or swipe depending on whether or not you have the card in your possession. 3. Swipe or manually enter the card number. 4. Select MANUALLY AUTHORIZE not “Swipe” to process the card through […]
Paidouts in ALERT EasyPro
Description No Description Listed Solution PAIDOUTS ON ALERT EasyPro Determine what categories of expenses you will use when paying petty cash out of the drawer (e.g. Postage Office Supplies Employee Meals) and make a list with the appropriate GL Expense Account numbers. For each different GL Account Number you have in number one above create […]
Overbooking report is incorrect after converting delinquent…
Description Overbooking report is incorrect after converting delinquent reservations to contracts Solution Once a reservation is delinquent the system stops creating availability records for that reservation. If after a reservation is delinquent the ticket is converted to a contract and the date/time are not adjusted on that ticket NO availability records are created as part […]
No Quick Cash Sales in Alert rev 5.1 or higher
Description The “QuickSale” option for writing up Cash Sales has been removed from the ALERT system as of revision 5.1. By using the following procedure you can write up Cash Sales through the standard contract writing system just as quickly as you could with QuickSale without having to sacrifice the advanced features of the standard […]
Metered Items are Not Allowed 40 hours/week or 160 hours/month
Description When checking in a ticket that has been out a week or more with a metered item the system is not allowing the correct “free” meter units. Solution The way the system caclulates the “Free Meter” allowance per Week is to take the Free Meter/Day from the items rate table and multiply that times […]
Meter Values Not Updating
Description Meter Readings taken when an item checks in are not being updated to the Master record and so the previous meter reading value remains. Solution Make sure that the Rental Class has N to Kit
Java Workstation Stops Working
Description What to do if a Java (Windows) workstation can’t login to ALERT Make sure other workstations are able to get on. If not make sure the server and network are both up. Make sure your station can see the server over the network. At an MSDOS/Command prompt enter ping xxx.xxx.xxx.xxx (where xxx.xxx.xxx.xxx is the […]
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